Assort Health

Assort Health

Director of Agent Product Management, Enterprise & Strategic Accounts

San Francisco · Director

Sponsorship not specifiedDetected 16 days ago
Agentic AICustomer SuccessCiscoVoIPEpicLeadership

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

7 transfer filings in the last year, covering 7 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Agent Product Management is the fastest growing team at Assort.
  • Together they sit between product, implementation, and the customer.
  • A single rollout can span many locations and several use cases, including inbound scheduling, outreach, referrals, intake, and payments.

Responsibilities

  • Lead and scale the APM and ASM teams serving Enterprise and Strategic accounts, and own the hiring bar, team structure, and career development as the function grows.
  • Own the rollout plan for each account: sequencing, capacity, dependencies, and the tradeoffs when a customer wants more than the team can deliver.
  • Own portfolio performance, including time-to-launch, agent performance, abandonment, hold time, conversion, and staffing capacity, and catch systemic risk before it becomes an escalation.
  • Step into the most complex deployments and escalations yourself and lead from the front.
  • Partner with Sales and Customer Success on handoffs, expansion, and renewal risk, and push back when commitments outrun what the team can deliver.
  • Build the Enterprise playbook: scoping, account planning, executive reporting, and how we expand a customer from one use case to many.
  • Agent Product Managers (APMs) design, launch, and tune our AI agents inside real customer practices, and Agent Strategy Managers (ASMs) own strategic, long-term customer relationships.

Requirements

  • Experience leading complex, multi-workstream enterprise rollouts and digital or AI transformations, including change management.
  • Proven people leadership.
  • You have hired, developed, and managed teams, and you can describe how you know each week whether your team is on track.
  • You can turn lessons from one account into a reusable playbook and plan team capacity across a portfolio.
  • Comfort with ambiguity.
  • STEM degree or advanced degree
  • Experience implementing software inside Epic or other EHRs
  • Familiarity with contact center and VOIP platforms (Genesys, NICE, Five9, Cisco, RingCentral, Twilio)
  • Experience with AI governance, clinical safety, and responsible-AI review

Nice to have

  • 8 to 10 years across consulting, investment banking, or tech (ideally MBB, Goldman Sachs, JPMorgan, Morgan Stanley, Google, Amazon, or Meta), plus experience at a fast-growing tech company or startup.

Compensation

  • 💸 Competitive Compensation – Including salary and employee stock options so you share in our success.

Benefits

  • 💸 Competitive Compensation - Including salary and employee stock options so you share in our success.
  • 📚 Lifelong Learning - Annual budget for professional development, plus training opportunities to help you grow.
  • 💻 Office Setup Stipend - We'll outfit your in-office workspace so comfy as it's productive.
  • 🩺 Top-Tier Health Coverage - Medical, dental, and vision insurance, because your health comes first.
  • 🏖 Flexible PTO - We trust you to take the time you need to recharge and come back ready to crush it.
  • 💪 Fitness Stipend - Your wellness matters.
  • We reimburse monthly membership costs to support your health.
  • 🚆 Commuter Benefits - We cover eligible transportation costs to make your trip to work easier.
  • 👵 401(k) - Build your retirement savings.
  • Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients.
  • If you want to make healthcare accessible for everyone, we'd love to hear from you!
  • Please note: the Assort Health Talent Team will only email you from an assorthealth.com http://assorthealth.com email address.

Company info

  • HOW WE WORK & WHAT WE VALUE Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients.
  • Our company values guide how we work-they are present in how we show up, make decisions and work together to move our mission forward.
  • Our team is growing and we are looking for motivated, hardworking, and passionate talent.
  • Bring field insight to Product and Engineering, including what strategic customers need that the roadmap doesn't yet cover.
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This listing is sourced directly from Assort Health's careers page and normalized into a canonical job model.