PLNU
Associate Director of Graduate Enrollment
Mission Valley Campus - San Diego, CA · Director · Contract
Sponsorship not specified$72k-$75kDetected 34 days ago
Project ManagementCRMForecastingProcess ImprovementRecruitingLeadershipCommunicationMentoringOrganizational Skills
About the role
- This role provides leadership to a team of Enrollment Counselors while driving operational excellence, supporting innovative enrollment strategies, and creating a student-centered recruitment experience that reflects PLNU's mission and values.
Responsibilities
- Supervise and coach a team of Enrollment Counselors through regular feedback, professional development, and performance support
- Lead ongoing training and reinforcement to boost team members' enrollment metrics
- Review and evaluate counselor communications to identify coaching opportunities and support quality engagement practices
- Guide daily recruitment operations to support enrollment goals and conversion metrics
- Monitor team and individual performance data to support forecasting, operational effectiveness, and continuous improvement
- Support planning and execution of on-campus and regional recruitment and prospective student events
- Support adoption and optimization of enrollment technologies including CRM systems, Dialpad, CollegeVine, and Coda
- Maintain and support quality assurance processes for communication review and student engagement feedback loops
- Support implementation of recruitment strategies while contributing operational insight on process improvement and scalability
- Support institutional initiatives focused on student retention, operational excellence, and inclusive student engagement
Requirements
- Strong understanding of enrollment management, recruitment strategy, sales processes, or student engagement practices
- Experience using CRM systems, enrollment technologies, and communication platforms to improve operational effectiveness
- Collaborative mindset with the ability to work effectively across academic and administrative departments
- Bachelor's degree
Nice to have
- Knowledge and experience working with a diverse population is preferred
Compensation
- $72,000 - $75,000
- Actual salary offered is determined by the candidate's experience, education, skills, and other factors, including internal equity and university funding resources.
Benefits
- We are pleased to offer attractive benefits and resources.
- This includes benefits such as health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year.
- In addition, we have many opportunities to engage with our community including staff chapel and a robust wellness program.
- Vision to read documents, email, reports, and other correspondence on paper and computer monitor
- Collaborate closely with Academic Affairs, Marketing, Student Success, Financial & Military Services, Records, IT, Learning & Development, and Academic Program Directors to support a seamless student experience
Company info
- We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal, spiritual and professional potential.
This listing is sourced directly from PLNU's careers page and normalized into a canonical job model.