eClerx
IT Support Specialist II / Senior Help Desk Technician
Fayetteville, North Carolina, United States · Senior
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About the role
- This position will also be responsible for overseeing the management of IT assets across all U.S. eClerx locations.
Nice to have
- Troubleshoot and resolve advanced issues related to hardware, software, network connectivity, VC/AV systems, and user account/identity management.
- Diagnose and resolve complex issues across enterprise software applications (e.g., Microsoft 365/O365, MS Teams, Adobe Suite, VPN, SSO).
- Mentor and provide technical guidance to junior help desk staff
- review and improve troubleshooting procedures.
- Assist in evaluating, piloting, and rolling out new technologies and tools.
- Leverage AI-powered tools (e.g., AI chatbots, Claude, Copilot) to streamline ticket resolution, automate routine tasks, and improve response times.
- Coordinate asset allocation, transfers, recoveries, and employee onboarding/offboarding.
- Ensure software license compliance and monitor warranties, maintenance, and renewals.
This listing is sourced directly from eClerx's careers page and normalized into a canonical job model.