HighLevel

Manager, Certifications

Dallas · Director

Sponsorship not specifiedDetected 42 days ago

Project ManagementAuditingCustomer SuccessLeadershipCommunicationMentoringOrganizational Skills

About the role

Position: Manager, Certifications Reports To: Sr.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale.
By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.

Build and continuously improve scalable systems, workflows, and quality controls that enable the certification program to operate as a high-impact business function.
Enforce and continuously audit testing security protocols to maintain the absolute integrity of both the automated and live proctored certification exams.
Partner with Product, Customer Success, and the Academy teams to regularly update curriculum, test questions (Part A), and live-build scenarios (Part B) to reflect new platform updates.
Own the operational success and long-term scalability of the certification program, developing strategic plans, processes, and capacity models to support future growth.
Manage the integration of newly certified professionals into the HighLevel Certified Directory and Certified Communities.
Conduct regular quality assurance checks on live proctored sessions to ensure Certification Specialists maintain professional, supportive, and unbiased grading standards.
Other duties as assigned by the Director of Certifications to support evolving business and program needs.
Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.

You are comfortable diving into advanced platform configurations, managing high-volume exam queues, and leading a team of Certification Specialists in a fast-paced environment.
You are a data-driven leader who is highly organized and metrics-focused.
High organizational and project management skills, with the ability to balance daily proctoring operations with curriculum updates.

High School Diploma or equivalent required
Overall 8 years of Experience.
5+ years of professional experience in customer training, customer success, or running certification operations for technical products.
1+ years of hands-on experience using HighLevel
having achieved HighLevel Certified Admin status is highly preferred.

Experience/Education/Certifications Required:
a Bachelor's degree in Education, Operations, Communications, or a related field is a plus.
Deep familiarity with online learning management systems (LMS) and proctoring/scheduling software suites.

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily.
With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide.
Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support.
Behind those numbers are real people building independence, expanding opportunity and creating measurable impact.
We're proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts
About us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale.

The company is an Equal Opportunity Employer.
As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information.
This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements.
Providing this information is voluntary and refusal to do so will not affect your application status.

This listing is sourced directly from HighLevel's careers page and normalized into a canonical job model.