Visa
Client Care – Elite Care Consultant
US - Atlanta, GA, USA · Senior
Sponsorship not specified$93k-$150kDetected 16 hours ago
Project ManagementExcelCustomer SupportCommunicationProblem SolvingAdaptabilityMicrosoft Office
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odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- This individual contributor role involves solving complex problems and identifying innovative solutions.
- The consultant will operate independently, receiving guidance only in very complicated situations.
- Advocate for Visa Clients to internal stakeholders including Client Success Managers, Sales, Product, Systems, Risk, and Legal teams.
Responsibilities
- Deliver high-value customer service to Visa clients and staff to exceed expectations and advocate for clients.
- Resolve client inquiries promptly and maintain updated support documentation.
- Build strong relationships with key clients and stakeholders.
- Act as a liaison, providing problem management and system enhancement support.
- Manage complex change requests, negotiating and managing expectations.
- After hours support as needed.
Requirements
- 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
- Ability to work under pressure and handle multiple tasks simultaneously.
- Customer-focused mindset with an ability to empathize with clients and resolve issues efficiently.
- Excellent interpersonal skills with a proven record of customer satisfaction.
- Ability to establish productive working relationships.
- Basic Qualifications:
- Excellent communication skills (written and verbal).
- Strong analytical and problem-solving skills.
- High attention to details.
- Understanding of credit card processing, payments gateways, and related technologies.
- Sound business decision-making, goal setting, and achieving high-quality operational results.
- Prioritization and management of customer expectations, both in team and independent settings.
- Developing and managing adaptable plans in changing environments.
- Solid organizational, conceptual, and logical problem-solving abilities.
- Strong relationship management, strategic thinking, and problem-solving skills.
Nice to have
- 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
- Working knowledge of Visa's systems (authorization, clearing, disputes, etc.).
- Project management skills.
- Excellent troubleshooting skills.
- Experience in troubleshooting web applications, APIs, gateways, integration, or environment issues is a plus.
- Bilingual abilities (Spanish and/or Portuguese) are a plus.
- Information for US Applicants
- Varies upon the needs of the department.
Compensation
- For roles located in the US, the estimated salary range for this position is $93,200.00 to $ 149,800.00 USD per year, which may include potential sales incentive payments (if applicable).
Company info
- Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
- At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
- Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
- Join Visa and do work that matters - to you, to your community, and to the world.
- Progress starts with you.
Visa & Work Authorization
- Advocate for Visa Clients to internal stakeholders including Client Success Managers, Sales, Product, Systems, Risk, and Legal teams.
- Coordinate resources to achieve Visa and client goals.
- Represent clients within Visa to prioritize enhancements.
- Stay informed about payment industry trends and Visa products.
- Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
This listing is sourced directly from Visa's careers page and normalized into a canonical job model.