Townsquare Interactive
Campaign Launch Specialist
Phoenix, AZ · Mid
Sponsorship not specifiedDetected 6 days ago
SEOSalesOnboardingCustomer SuccessCustomer SupportCommunicationCollaboration
About the role
- Campaign Launch Specialist Location: In-office role at our downtown Phoenix office Kickstart Client Success from Day One!
- You will operate within a dedicated pod made up of members of the Campaign Creation team, with shared responsibility for performance and outcomes.
- We take the stress out of promoting their business so they can focus on what they do best.
Responsibilities
- As a Campaign Launch Specialist, you'll manage the early stages of the client journey-ensuring a smooth onboarding and fast, effective campaign launch.
- Partner with Sales and Campaign Creation Specialists to ensure smooth and timely post-sale handoffs.
- Support inbound customer calls related to campaign setup, design edits, and launch readiness, providing clear guidance and timely resolutions.
- Attend customer-scheduled meetings to provide live edit support and address outstanding questions.
- Manage inbound customer requests related to updates and changes to the initial website build.
- Manage a high volume of accounts while maintaining organization, urgency, and attention to detail.
- Ability to prioritize and manage multiple clients simultaneously
- A proactive, enthusiastic approach that creates excitement for new clients
Requirements
- Guide clients through the final steps required to activate their campaigns and confirm launch readiness.
- Bachelor's Degree (required)
Nice to have
- Previous customer success or sales experience (preferred)
- Bilingual in English and Spanish (preferred, not required )
Compensation
- Competitive base salary
Benefits
- 3 weeks PTO + 9 paid holidays (including 2 personal days)
- Volunteer Time Off-give back to your community
- Health, Dental, Vision, and Pet Insurance
- 401(k) with company match + Employee Stock Purchase Plan
Company info
- We hire for character, coachability, and accountability - creating a collaborative, team-first environment where people genuinely support one another.
- Strong cross-functional partnerships and shared wins create a workplace people enjoy being part of every day.
- Clients experience a smooth and timely onboarding process, with campaigns launching on or ahead of expected timelines.
- Inbound customer calls are handled professionally, efficiently, and with a strong focus on customer experience.
- Launch issues and blockers are identified early and resolved quickly through effective coordination with internal teams.
- Clear, consistent communication is maintained with customers, Sales, and Campaign Creation Specialists.
- Multiple accounts are managed effectively without sacrificing quality, accuracy, or responsiveness.
- Campaigns move to activation with minimal rework and strong client confidence.
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