Ericsson

Service Delivery Manager

Plano,Texas,United States

Sponsorship not specifiedDetected 14 hours ago

Project ManagementExcelCommunicationProblem SolvingOrganizational SkillsMicrosoft Office

About the role

Experience supporting data center infrastructure, deployment, implementation, or telecommunications projects is highly valued.
Serve as a key customer-facing contact, maintaining strong relationships and providing regular project and delivery updates.
Identify opportunities to improve operational efficiency, delivery quality, and customer satisfaction.

Lead and coordinate the delivery of data center infrastructure projects, ensuring commitments are achieved on time, within budget, and according to quality standards.
Manage project schedules, milestones, budgets, risks, dependencies, and performance metrics while driving proactive issue resolution.
Coordinate delivery activities across internal teams, vendors, and field resources to support successful project execution.
Own and drive escalations, ensuring timely resolution and effective stakeholder communication.
Maintain visibility into project performance through accurate documentation, reporting, and KPI tracking.
Support resource planning activities and delivery readiness across multiple projects and stakeholders.
Strong analytical and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
To build solutions never seen before to some of the world's toughest problems.
We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.

The skills you bring Bachelor's degree in Business, Engineering, Information Technology, Telecommunications, or a related field, or equivalent work experience.
5-8 years of experience in Service Delivery, Project Management, Operations, Telecommunications, Data Center Infrastructure, or related fields.
Customer-facing experience with strong communication and relationship management skills.
Proficiency with Microsoft Office applications, including Excel, PowerPoint, and project management tools.

Experience in Data Center, Infrastructure Deployment, Telecommunications, or Technical Project Management environments is highly preferred.
PMP or similar project management certification is considered a plus.

Ensure compliance with applicable environmental, health, safety, and quality requirements.

Experience collaborating with cross-functional teams, vendors, and customers.
Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do.
Working closely with customers, vendors, field teams, and cross-functional stakeholders, this role requires strong project management, communication, and problem-solving skills in fast-paced and complex environments.

This listing is sourced directly from Ericsson's careers page and normalized into a canonical job model.