Lone Wolf Technologies
Vice President, Business Systems & Transformation
United States (Remote) · Exec
Sponsorship not specifiedDetected 29 days ago
SalesforceCRMERPOnboardingCustomer SuccessCustomer SupportLeadership
About the role
- The Vice President, Business Systems & Transformation will be responsible for assessing, optimizing, and developing a long-term strategy for Lone Wolf's business systems ecosystem across the entire customer lifecycle—from quote to cash. This executive-level role will evaluate current processes, technology platforms, integrations, and organizational
- capabilities to create a scalable roadmap that improves efficiency, customer experience, data integrity, and business performance. The ideal candidate brings deep experience leading enterprise business systems transformations and has successfully aligned Sales, Customer Success, Support, Finance, Product, and Operations teams around a unified systems
Responsibilities
- Develop a business systems roadmap aligned with company growth objectives.
- Customer Support
- Customer support platforms
- Partner closely with Executive Leadership, Product, Finance, Revenue Operations, Customer Success, Support, and IT teams.
Requirements
- 12+ years of experience leading business systems, enterprise applications, or digital transformation initiatives.
- Experience designing and optimizing quote-to-cash processes in a SaaS or technology environment.
- Deep knowledge of platforms such as Salesforce, Gainsight, CCaaS/contact center solutions, billing systems, and customer support technologies.
- Demonstrated success leading large-scale cross-functional transformation programs.
- Strong executive presence with the ability to influence senior leaders and drive organizational change.
- Experience building business cases and technology roadmaps.
- Preferred:
- MBA or equivalent advanced business or technology education.
Nice to have
- Experience in B2B SaaS environments.
- Experience with subscription billing and recurring revenue business models.
- Background in Revenue Operations, Business Systems, Enterprise Applications, or Digital Transformation consulting.
Skills
- Define and map the processes that will flow through the tools
- Identify opportunities to simplify workflows, reduce technical debt, improve automation, and eliminate manual processes.
- Establish a scalable architecture supporting the end-to-end customer journey.
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This listing is sourced directly from Lone Wolf Technologies's careers page and normalized into a canonical job model.