Valinor Enterprises, Inc.

Product Operations

New York, NY

No sponsorshipDetected 5 days ago

CybersecurityCustomer SupportCommunication

About the role

Valinor Streamline is seeking a highly resourceful Product Operations team member to work directly with the General Manager and help bring the business into its next phase of growth.

Customer Support: Own the customer issue and escalation process, resolving questions directly when possible and routing more complex needs to the appropriate team.
Processes and Documentation: Build the workflows, documentation, standard operating procedures, and communications that help Streamline operate efficiently as it grows.
Demos and Tools: Create product demos, prototypes, automations, and lightweight internal tools using low-code and AI-assisted platforms.
Technical Fluency: Comfort working with engineers and using low-code, automation, and AI-assisted tools to build workflows, demos, prototypes, or internal solutions.
Our unique model of centralized go-to-market and decentralized engineering allows us to move with unparalleled efficiency to identify unmet needs, build right-sized solutions, and get products where they matter most - in the hands of users.
Unlike others in the space, who focus on the flashy problems, Valinor exists to solve the quiet, unaddressed problems-the small but significant ones that lead to cracks in the country's strength, stability, and security.
Own the customer issue and escalation process, resolving questions directly when possible and routing more complex needs to the appropriate team.
Build the workflows, documentation, standard operating procedures, and communications that help Streamline operate efficiently as it grows.

Customer Judgment: Strong interpersonal instincts and the ability to understand customer needs, navigate different stakeholders, and turn ambiguity into clear next steps.
If you are someone passionate about working on problems that have a real-world impact, we'd love to hear from you!
Strong interpersonal instincts and the ability to understand customer needs, navigate different stakeholders, and turn ambiguity into clear next steps.

3+ years of experience in product operations, product management, implementation, business operations or another customer-facing role in a technology environment.
Active clearance preferred, but not required.

Competitive salary, equity packages, and benefits, including health, dental, and vision insurance - fully covered for employees, 401K, development stipends, among others.

Competitive salary, equity packages, and benefits, including health, dental, and vision insurance - fully covered for employees, 401K, development stipends, among others.
Unlimited PTO and two-week company holiday at the end of every calendar year.
We are a pro-mental health and pro-family company - we actually encourage employees to spend time with themselves and their families.
Valinor also provides fertility benefits to those just beginning that journey.

Coordinate product priorities and delivery across the General Manager, engineering, Hub growth team, and customers.
Product Delivery: Coordinate product priorities and delivery across the General Manager, engineering, Hub growth team, and customers.
Backed by General Catalyst, Founders Fund, and Friends & Family Capital, Valinor was founded in 2024 and has established strategic partnerships with Palantir, Anduril, and Helsing.
We are building the dream team, and we want you on it.

This listing is sourced directly from Valinor Enterprises, Inc.'s careers page and normalized into a canonical job model.