Chinese American Service League

In-Home Care Manager

Chinatown - Chicago, Illinois · Full-time

Sponsorship not specified$75k-$85kDetected 34 days ago

RESTProject ManagementSalesforceCRMExcelHRAPI TestingLeadershipCommunicationCollaborationMicrosoft Office

About the role

This role is based in Chinatown, Chicago, with a standard Monday-Friday schedule.
Your leadership will help older adults remain safely and independently in their homes while ensuring the program operates efficiently and effectively.
As a full-time employee, you'll enjoy a range of options tailored to your needs.

Lead the daily operations of CASL's Community Care Program (CCP) In-Home Services, ensuring timely, reliable, and high-quality service delivery for clients.
Build and maintain collaborative relationships with care coordinators, referral partners, and external agencies to support effective communication, coordinated care, and successful service outcomes.
Monitor program performance, service delivery metrics, and operational data to identify trends, inform decision-making, and drive continuous improvement efforts.
Supervise, coach, and develop Field Supervisors and support staff, providing performance feedback, training, and professional development to promote accountability and service excellence.
Partner with Human Resources and recruitment teams to support workforce planning, staffing needs, onboarding, retention, and workforce stability.
Implement and monitor quality assurance practices that promote consistency, accountability, and high standards of service delivery across the program.
Identify opportunities to improve operational efficiency, strengthen workforce capacity, and support the continued growth of CASL's in-home services program.

Strong knowledge of Medicaid-funded programs, particularly the Illinois Community Care Program (CCP) or similar home and community-based service models.
Proficiency in Microsoft 365 applications, including Excel, Word, PowerPoint, Teams, and related business tools.
Experience using Electronic Visit Verification (EVV) systems and other service delivery or workforce management platforms.
To thrive in this role, you should have:
Education and Experience:
Bachelor's degree in Social Work, Healthcare Administration, Public Administration, or a related field preferred.
5-7 years of experience in home and community-based services, aging services, healthcare operations, or a related field.
Equivalent combinations of education and experience will be considered.
Skills and Knowledge:
Demonstrated experience managing operations, workforce scheduling, and service delivery in a high-volume environment.
Strong data management, reporting, and analytical skills, with the ability to use data to drive operational decision-making and program performance.
Experience building relationships and collaborating effectively with clients, families, referral partners, community organizations, and other stakeholders.
Bonus Points For:

Experience using Salesforce or similar customer relationship management (CRM) or data management systems.

Knowledge of the physical, social, emotional, and cognitive changes associated with aging.
Every application is personally reviewed by a real person-not AI.
Our company culture thrives on the unique talents and experiences that each individual brings to the table.
CASL is an equal opportunity employer.

$75,000 - $85,000 /year | Full Benefits Package Included
We value your expertise and commitment, and we invest in both.
From competitive pay and comprehensive benefits to a culture that puts people first, you'll be supported while doing work that matters.
This role is based in Chinatown, Chicago, with a standard Monday-Friday schedule.
Scroll down for full details on salary, benefits, schedule and what it's like to be part of CASL.
As the In Home Services Manager, you will oversee the daily operations of CASL's Community Care Program In-Home Services, ensuring clients receive timely, reliable, and high-quality care.
This position offers a salary range of $75,000 - $85,000 annually, reflective of experience and qualifications.

Medical, Dental, and Vision Coverage
Join CASL and unlock a comprehensive benefits package designed to support you and your loved ones.
CASL's comprehensive benefits package includes:
Retirement Plan
Generous Paid Time Off (PTO)
Flexible Spending Account (FSA) & Health Savings Account (HSA)
Life Insurance, AD&D, and Disability Coverage
Voluntary Worksite Benefits and Pet Insurance
Commuter Benefits

From early learning and senior care to legal assistance, housing support, and citizenship services, CASL helps thousands of Chicago-area residents build healthy, stable, and empowered lives

This listing is sourced directly from Chinese American Service League's careers page and normalized into a canonical job model.