XP Health
Member Experience Optician
Remote US
Sponsorship not specified$28k-$32kDetected 1 day ago
ZendeskAR/VRCommunicationPublic SpeakingAdaptability
> stay_score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- We're looking for a Member Experience Optician to join our Member Experience team.
Responsibilities
- Member Support and Optical Expertise
- Take ownership of optical inquiries through Zendesk, Slack, and other support channels, resolving issues with clarity, care, and efficiency.
- Deliver personalized recommendations that reflect both clinical knowledge and member lifestyle needs.
- Proactively communicate order status updates and collaborate cross-functionally to resolve escalations.
- Manage end-to-end optical orders, including lens selection, order tracking, returns, and remakes.
- Support and mentor Tier 1 Member Experience agents by strengthening their optical knowledge and confidence.
- Conduct personalized virtual consultations for VIP members, delivering elevated, concierge-level support.
- Build long-term member relationships through thoughtful follow-up and seamless experiences.
- Drive Impact: We are achievement-oriented, have an ownership mindset, transcend expectations, and focus on delivering excellence. We measure success by the impact we create.
- Lead with Kindness: We strive for excellence while remaining humble, empathetic, inclusive, and grounded.
Requirements
- Strong opticianry background with hands-on optical expertise
Nice to have
- Experience with Zendesk, or other major ticketing CRM.
- Experience with startups is a plus.
- College degree is a plus.
Compensation
- We offer a competitive compensation package that includes salary, equity options, paid time off, bonuses, a 401K plan, and comprehensive benefits.
Benefits
- About XP Health
- At XP Health, we're on a mission to revolutionize vision care through cutting-edge technology, including augmented reality, while ensuring a delightful and seamless user experience.
- With passionate founders and a team that boasts deep expertise in the field, XP Health has driven efficient, best-in-class growth to date, and is hungry for more.
- With over $50M in funding raised, including our Series B round in early 2024, we're positioned for exciting new challenges and impactful contributions to the healthcare landscape.
- This role is critical to delivering high trust, high touch care to our members and employer partners as XP Health continues to scale with intention and impact.
- Provide expert guidance to members on eyewear, lenses, and optical benefits across virtual and in-person settings.
Company info
- About XP Health At XP Health, we're on a mission to revolutionize vision care through cutting-edge technology, including augmented reality, while ensuring a delightful and seamless user experience.
- Today, we are honored to serve over 3,000 clients, including several Fortune 500 logos and notable Silicon Valley companies.
- We invite you to become part of our dynamic and diverse team, where unique perspectives meet unparalleled growth opportunities.
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This listing is sourced directly from XP Health's careers page and normalized into a canonical job model.