Five9
Product Management Director – Outbound Contact Center Solutions
United States (Remote) · Director
Sponsorship not specified$135k-$398kDetected 36 days ago
ComplianceProduct ManagementOutbound SalesHIPAACommunication
About the role
- We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
- The Product Management Director will play a critical role in evangelizing Five9's Outbound Contact Center SaaS solution to the market.
Responsibilities
- Field Enablement & Sales Support
- Partner with go-to-market teams to accelerate subscription growth in North America.
- Collaborate with engineering and UX to ensure product development aligns with enterprise requirements for scale, compliance, and ROI measurement.
Nice to have
- 10+ years in Product Management, Presales, or related roles within SaaS, CCaaS, or enterprise communication technology.
- Proven track record in market evangelism and customer engagement for outbound or proactive communication solutions.
- Strong domain expertise in outbound contact center strategies, including dialers, campaigns, and multi-channel engagement.
- Familiarity with compliance regulations (TCPA, Reg F, FDCPA, HIPAA) impacting outbound communications.
- Experience aligning SaaS roadmaps with revenue-driving and compliance-sensitive use cases.
- Exceptional communication and executive presence, with the ability to influence C-level stakeholders.
- Bachelor's degree required
- MBA or advanced degree preferred.
Skills
- Join us in bringing joy to customer experience.
Compensation
- Revenue Impact - Contribution to annual recurring revenue (ARR) growth from outbound product adoption and upsell.
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment.
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
- Use Case Expansion - Growth in the number of validated and monetized outbound use cases across industries (collections, healthcare, retail, financial services).
Company info
- Thrive in front of customers, prospects, analysts, and industry audiences, representing Five9 as the thought leader in outbound engagement.
This listing is sourced directly from Five9's careers page and normalized into a canonical job model.