HHAeXchange

Customer Success Manager, Enterprise

New York City Metropolitan Area · Full-time

Sponsorship not specified$30k-$50kDetected 49 days ago

LLMsSalesforceCRMSalesAccount ManagementCustomer SuccessCustomer SupportLeadershipCommunicationProblem Solving

About the role

HHAeXchange is seeking a proactive and experienced Customer Success Manager (CSM) to join our dynamic team.
This is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs).
An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

Own and manage the end-to-end relationship for a portfolio of assigned HHAeXchange customers, including onboarding, adoption, value realization, renewal, and expansion.
Develop and maintain strong relationships with key customer stakeholders, including executive decision-makers, to understand their business objectives and ensure alignment with HHAeXchange solutions.
Drive high renewal rates within your portfolio and collaborate with the sales team to identify and nurture expansion opportunities based on deep understanding of customer needs and successes.
Confidently lead business reviews and strategic discussions with senior client leadership, articulating value and influencing decision-making.
While not a technical support role, this role requires being able to comfortably engage in technical discussions, understand customer workflows, and effectively communicate technical concepts to non-technical audiences.
Collaborate with Sales, Implementation, and Support teams to ensure a seamless customer experience.
Demonstrated ability to manage a similar sized portfolio of customers and drive strong net retention.

Bachelor's degree in a related field or equivalent practical experience.
Proficiency in using Customer Success platforms (e.g., Gainsight), CRM systems (e.g., Salesforce), and other relevant business tools.
Extensive hands-on experience with generative AI tools and prompt engineering techniques.
Excellent executive presence and communication skills, with the ability to engage and influence senior-level stakeholders.
Leverage extensive experience with generative AI tools and prompt engineering to enhance customer engagement, develop strategic insights, and optimize internal processes.

Strong analytical and problem-solving skills, with a data-driven approach to customer management.

The base salary range for this US-based, full-time, and exempt position is $105,000 - $125,000, not including variable compensation.

Proactively monitor customer health, identify and mitigate risks, and lead strategic conversations to demonstrate the ongoing value and ROI of HHAeXchange products.
Net retention, customer health, adoption, and advocacy will be key performance metrics for this role.
Use Gainsight and Salesforce to manage customer relationships, retention, and health.

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This listing is sourced directly from HHAeXchange's careers page and normalized into a canonical job model.