Amplitude

Senior Technical Success Manager III - Strategic

New York City · Senior

Sponsorship not specified$12k-$20kDetected 41 days ago

Agentic AIA/B TestingProject ManagementAccount ManagementCustomer SuccessCommunicationMentoring

About the role

Our customer base includes Atlassian, Burger King, NBCUniversal, Square, and Under Armour.
Ranked #1 across multiple categories in G2's Fall 2025 Report, Amplitude is the best-in-class solution for product, data, and marketing teams.
They bring strong product knowledge and fluency in customer technical ecosystems: data foundations, taxonomy, instrumentation patterns, and AI agent configuration.

With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever.
The Senior Technical Success Manager owns customer deployment, adoption, and value realization across Amplitude's digital analytics platform.
Comfortable with Amplitude data architecture, instrumentation methods, taxonomy design, and AI agent workflows.
Able to unlock use cases and guide internal and partner delivery teams.
Ruthlessly prioritizes time, resources, and attention to focus on the accounts and actions that drive the most impact.
Drives accountability across deployment and ongoing success.
Explores edge cases on your own, and comes to conversations with a point of view.
This empowers teams to build better product experiences that drive business growth.
Own customer deployment, adoption, and outcomes for a portfolio of 10 accounts, from presales through renewal
Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes

7+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS
3+ years of experience specifically leading enterprise software deployments where change management and foundational data governance were core priorities.
2+ years managing a portfolio of 8-10 Strategic accounts
Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart
Experience training or enabling non-technical teams to become data-sufficient.
Expert-level project management skills and the ability to thrive in an independent and fast-paced environment.

Prior experience with digital analytics, product analytics, or adjacent data/experimentation platforms
Background in consulting, solutions delivery, or implementation
Experience using Amplitude as a practitioner
The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed.
The Product: Amplitude is a digital analytics platform-we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action.
We're super proud of what we've built and continue to expand: a platform that empowers companies to thrive in the digital era.

Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement
Excellent M edical, D ental and V ision insurance coverages, with 100% employer-paid premiums for employee M edical, D ental, Vision on select plans
Flexible time off, p aid holidays, and more
Generous stipends to spend on what matters most to you, whether that's wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
Employee Stock Purchase Program (ESPP)
We offer mentorship programs, management training, and wellness initiatives.
We give every Ampliteer a charitable giving grant and paid volunteer time off.
We're a global and fast-growing team!
This role is eligible for equity, benefits and other forms of compensation.
Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)

Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed.
Our values of growth mindset, ownership, and humility are core to the way we work:
we're tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.
Our values of growth mindset, ownership, and humility are core to the way we work: we're tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.
Some of our benefit programs include:
Fidelity 401/K
Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support

This listing is sourced directly from Amplitude's careers page and normalized into a canonical job model.