Independencepet Group
Customer Service Representative- Lost Pet Recovery
Remote - Ontario · Full-time
Sponsorship not specified$35k-$44kDetected 23 days ago
Full-Stack DevelopmentCustomer SupportCommunication
About the role
- PetPlace is seeking a Customer Service Representative- Lost Pet Recovery who will report to the Supervisor, Customer Service.
- The Customer Service Representative- Lost Pet is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.
- Responds to internal and external inquiries within stated service level agreements.
Responsibilities
- Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.
- Maintains product knowledge, and awareness of customer services policies, and/or store policies.
- If applicable, maintains understanding of federal and state regulations to include compliance.
- Performs other duties and responsibilities as assigned.
- Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.
- We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets.
- As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents.
- Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Requirements
- 2 years customer service, call center, or relevant experience
Compensation
- $34,903 - $43,524
Benefits
- All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements.
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
Visa & Work Authorization
- You may opt out of text communications at any time by replying "STOP."
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This listing is sourced directly from Independencepet Group's careers page and normalized into a canonical job model.