concept2
Customer Service Representative
Kingston, Ontario
Sponsorship not specifiedDetected 20 days ago
CRMExcelCustomer SupportCommunicationProblem SolvingOrganizational SkillsMicrosoft Office
About the role
- Concept2, a market-leading manufacturer of stationary fitness ergometers and composite racing oars, is seeking a motivated, technically inclined Customer Service Representative to join our team.
- The position is based at the Concept2 Canadian subsidiary office in Kingston, Ontario.
Responsibilities
- This role combines front-line customer support with technical troubleshooting and product knowledge development.
- Acquire and maintain deep knowledge of all Concept2 products, components, and common field issues
- Document customer interactions, technical issues, product feedback, and performance trends.
- Maintain a high level of professionalism and customer care in all interactions
Requirements
- Required Qualifications and Key Competencies
- 1-3+ years of experience in a professional customer service, technical support, or product support role
Skills
- Successful Concept2 employees combine self-sufficiency and personal accountability with strong teamwork skills.
Compensation
- Compensation for this position consists of a fixed salary range of $ 5 0 k -$6 0 k, plus participation in a quarterly variable wage program that is based on company and employee performance, and that adds significantly to total compensation
Benefits
- Rowing or fitness industry background is a plus
Company info
- Communicate with customers via phone, email, web, and occasionally in person
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This listing is sourced directly from concept2's careers page and normalized into a canonical job model.