UJET
Senior Manager, Core Infrastructure
Remote, US · Senior
Sponsorship not specified$170k-$190kDetected 29 days ago
GCPCloud PlatformsTerraformCRMLoad BalancingLeadershipCommunicationCollaboration
About the role
- Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII).
- Compliance Responsibilities Security, data protection and compliance (SDPC) are paramount to the success of our partnerships.
Responsibilities
- Own the design, deployment, and operation of shared cloud primitives: GCP orgs & folders, networking, load balancers, compute, base images, Terraform frameworks, and upgrades.
- Partner with product and engineering teams to enable fast, safe, and reliable development and deployment workflows.
- Drive continuous improvement in processes, automation, and infrastructure reliability.
- Mentor and develop team members, fostering a culture of ownership, collaboration, and technical excellence.
Requirements
- 5+ years of experience in cloud infrastructure engineering, with at least 2 years in a leadership or management role.
- Strong expertise in GCP, including organization/folder structure, networking, compute, load balancing, and IAM.
- Hands-on experience with IaC tools (Terraform).
- Proven track record of designing and operating scalable, reliable cloud systems.
- Ability to balance strategic thinking with hands-on technical understanding.
Nice to have
- Experience base image management, and automated upgrades.
- Knowledge of security best practices in cloud infrastructure.
- Experience in high-growth, fast-moving technology companies, preferably in SaaS or CCaaS.
- Comfort working cross-functionally with product, engineering, and operations teams.
- UJET is an Equal Opportunity Employer
- Compliance Responsibilities
- Security, data protection and compliance (SDPC) are paramount to the success of our partnerships.
- All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET.
Skills
- Define and enforce best practices for scalability, security, observability, and maintainability across the cloud platform.
Compensation
- Annual US Hiring Range: $170,000 - $190,000
Benefits
- Medical, dental, vision, 401(k) plan, wellness benefits, and more.
- Lead and grow the Core Infrastructure team, setting vision, priorities, and execution for foundational cloud services.
Company info
- UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
- Learn more at www.ujet.cx.
- Opportunity:
- Lead UJET's Core Infrastructure team and shape the backbone of our cloud-native CCaaS platform. You'll drive the strategy and execution for GCP orgs, networking, compute, base images, Terraform frameworks, and upgrades. Building scalable, reliable infrastructure that empowers all engineering teams and impacts millions of users.
- UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach.
- We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency.
- UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights.
- Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
- Lead UJET's Core Infrastructure team and shape the backbone of our cloud-native CCaaS platform.
- You'll drive the strategy and execution for GCP orgs, networking, compute, base images, Terraform frameworks, and upgrades.
- Building scalable, reliable infrastructure that empowers all engineering teams and impacts millions of users.
- Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
This listing is sourced directly from UJET's careers page and normalized into a canonical job model.