Hatch

Logistics Specialist

Distributed, 🇺🇸 + 🇨🇦 (US + Canada)

Sponsorship not specifiedDetected 9 days ago

RESTProject ManagementSalesAccountingExcelLogisticsVendor ManagementShopifyLeadershipCommunicationCollaborationNetSuite

About the role

We're hiring for a Logistics Specialist who will transform our existing distribution processes into repeatable flows that scale alongside our rapidly growing business.
If you're a systems thinker who's genuinely obsessed with continuous improvement, this role is for you.
This role has a heavy emphasis on supporting retail operations, but will also be tasked with supporting broader omni-channel operations.

Support wholesale order management for retail partners in collaboration with the internal operations team and 3PL to ensure prompt delivery.
Execute internal shipping requests in support of marketing initiatives.
Provide backup support for on-time shipping and order issue resolution across Shopify and our partner warehouse portal.
Track and clearly communicate order and inventory statuses across internal teams and vendor partners.
Partner with accounting and channel management teams to review and dispute retail remittance deductions for non-compliance and unpaid invoices.
Manage retailer onboarding, ensuring compliance with retail requirements across internal teams and service providers.
Support the marketing team in executing channel marketing strategy for retail partners.
Track and report on KPIs for retail partners, including order lead time, OTIF and non-compliance deductions.
Lead continuous improvement projects aimed at automating or simplifying manual workflows, leveraging AI tools and systems thinking to drive operational gains across omni-channel logistics.
Establish and maintain EDI integrations with new retail partners and between Hatch and third-party warehouse systems.

Experience with EDI, warehouse operations, shipping operations, and inventory management.
Experience with Retail Sales Operations (Target, Amazon, and/or other offline/online sales channels).
Experience with Netsuite or ERPs a strong plus.

1-2 years of experience in logistics or sales operations within CPG (consumer electronics, food & beverage, health & beauty or similar).
Intermediate Excel proficiency, including pivot tables, data joins, and data transformation; comfortable learning and applying new formulas as needed.

Ability to display empathy, understanding and patience with employees and external customers.

Hatch participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

This listing is sourced directly from Hatch's careers page and normalized into a canonical job model.