CANPACK Group
Senior IT Support Specialist
Olyphant, Pennsylvania · Senior
Sponsorship not specifiedDetected 31 days ago
BudgetingHRISCustomer SupportTCP/IPLeadershipCommunication
About the role
- Giorgi Global Holdings, Inc. ("GGH") is a privately held, diversified consumer products/packaging company with approximately 11,000 employees and operations in 15 countries.
- GGH consists of four US-based companies (The Giorgi Companies) and one global packaging company (CANPACK).
- GGH has embarked on a transformation journey to become a digital, technology-enabled, customer-centric, data- and insights-driven organization.
Responsibilities
- Install, configure, test, and maintain hardware and software
- Monitor and maintain local IT infrastructure, proactively resolving incidents and outages
- Lead and support implementation of new technologies and corporate IT initiatives
- Support investment projects, including hardware upgrades and replacements (e.g. PCs, scanners, printers, AV equipment)
- Maintain accurate documentation and inventory of IT assets
- Build and maintain a knowledge base of resolved issues
- Manage workload effectively, prioritizing tasks in alignment with business needs
- 8+ years of hands-on IT support experience
Requirements
- English proficiency at minimum B2 level
- If you are a current CANPACK employee, please apply through your Workday account.
Nice to have
- Strong troubleshooting skills and proactive, independent working style
- Excellent communication skills, supporting users at all levels
- Solid knowledge of IT infrastructure (Windows 10/11, servers, virtualization)
- Good understanding of networking (TCP/IP, routing, switching, Wi-Fi)
- Experience with ITSM tools and ITIL principles
- Familiarity with imaging and deployment solutions
- Well-organized, reliable, with strong attention to quality
- Experience in manufacturing environments (nice to have)
Benefits
- We offer a competitive benefits package including many options such as medical, dental, vision, life insurance, FSA, 401(k), and wellness incentives.
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This listing is sourced directly from CANPACK Group's careers page and normalized into a canonical job model.