Distro
15441 - Service Operations Supervisor - GA - On Site
Duluth, Georgia
Sponsorship not specifiedDetected 10 days ago
ExcelHRISCustomer SupportCommunicationCollaborationProblem SolvingMentoringPublic SpeakingMicrosoft Office
About the role
- The Service Operations Supervisor is responsible for managing client relationships, ensuring the seamless delivery of services, and supporting payroll and tax-related processes.
- This role involves coordinating user setup and training, facilitating client retention strategies, and acting as a liaison between clients and internal operations.
- Environmental Conditions This position is performed in a professional office environment and requires regular use of computers and standard office equipment.
Responsibilities
- Manage multiple tasks and projects simultaneously, often under tight deadlines.
Requirements
- Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.
- Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.
- High level of concentration required to develop and implement strategies.
- Ability to make quick, informed decisions based on data and market conditions.
- Ability to handle high-pressure situations calmly and effectively, especially when dealing with client concerns.
- Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.
Nice to have
- Act as the primary contact for assigned group of clients.
- Coordinate user set-up and provide training for client-facing web-based payroll, custom reporting software and service platforms.
- Facilitate proactive intervention steps for at-risk clients, collaborating with internal teams, clients, and business consultants for successful retention.
- Act as a liaison between clients and internal operations to ensure seamless delivery of services in line with department SOPs.
- Identify gaps in client processed and introduce new products and services based on identified client needs.
- Assist and provide guidance with required state and federal reporting.
- Ensure timely and accurate payroll processing.
- Review processed payrolls and resolve payroll errors and issues
Skills
- The work setting is climate-controlled with typical office lighting and low to moderate noise levels.
- Management has the right to add to, revise, or delete information in this job description.
- This position is eligible for the following
Compensation
- The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll.
Benefits
- Health Insurance: Medical, dental, and vision coverage • Retirement Plan: 401(k) with company match • Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law • Other
- [e.g., signing bonus, commission structure] if applicable #VensureEmployerSolutions #LI-PROMOTED #LI-Onsite
Equal opportunity
- Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
This listing is sourced directly from Distro's careers page and normalized into a canonical job model.