Mentimeter AB
Enterprise Customer Success Manager
Toronto · Vp
Sponsorship not specified$116k-$160kDetected 47 days ago
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About the role
- Proven track record managing complex, multi-stakeholder international accounts
- Demonstrated success driving measurable business impact and long-term value realization within large organizations
- Strong executive presence with experience confidently engaging and advising senior stakeholders such as Managing Directors, VP-level, and functional leaders
Responsibilities
- Drive measurable business impact by aligning Mentimeter usage to clearly defined customer outcomes, strategic priorities, and executive-level KPIs
- Develop and maintain structured success plans for every account, grounded in how the customer measures success internally, including business metrics, adoption benchmarks, and organizational objectives
- Build trusted, multi-threaded relationships across departments and regions, ensuring Mentimeter is embedded in key workflows and strategic initiatives
- Proactively identify operational and stakeholder risk signals before they become commercial issues, and drive mitigation plans in close collaboration with the Strategic Account Manager
- Drive cross-departmental adoption and use case expansion by deeply understanding customer workflows, processes, and internal structures
- Leverage strong customer relationships to generate advocacy, strategic referrals, testimonials, and executive alignment that support long-term commercial growth
- Collaborate closely with the Strategic Account Manager to align value realization strategy with commercial objectives and long-term account plans
- Day-to-day support (We have minimal support, and a support specialist is responsible for this)
- Mentimeter's Strategic Accounts require deep partnership beyond adoption & usage support.
- You operate as a strategic partner to customer stakeholders, ensuring Mentimeter is embedded in key workflows, aligned to business priorities, and positioned as a critical capability rather than a tactical tool.
Requirements
- 8+ years of experience in Enterprise SaaS Customer Success, strategic advisory, or equivalent enterprise-facing role
Skills
- Excellent communication skills
Compensation
- To foster and emphasize this culture and way of working, we apply a non-commission based salary model in all of our sales roles, which has proven to be very successful and appreciated across the team.
- The salary range for this role is $116k to $160k annually.
- All of this comes attached with a competitive compensation and benefits package, including pension contributions.
Benefits
- Learn more about our benefits by visiting our Benefits & Perks page
Company info
- Act as a trusted advisor by constructively challenging customers when appropriate, offering perspective and recommendations that elevate their use of Mentimeter and strengthen the partnership
- So with you at Mentimeter, you'll be a big part of the ambition to help over 1 billion people listen, learn and work better together.
- As an Enterprise Customer Success Manager within Strategic Accounts, you are responsible for ensuring measurable business impact and long-term value realization across a focused portfolio of enterprise customers.
- You will be part of building the first Strategic Accounts team in North America and work deeply with these Enterprise customers.
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This listing is sourced directly from Mentimeter AB's careers page and normalized into a canonical job model.