tlatechinc
Client Training Manager
Remote (US)
Sponsorship not specified$130k-$160kDetected 9 days ago
Project ManagementAccount ManagementCustomer SuccessCommunicationAdaptability
About the role
- Syllo is a software company in the legal space that offers an AI-powered litigation workspace that enables lawyers to safely harness the power of language models.
- We hold each other accountable to achieve ambitious goals in a timely way while treating one another with respect and understanding.
- This is a senior individual contributor role at the intersection of instructional expertise and legal domain knowledge.
Responsibilities
- Own the end-to-end training relationship for a defined book of Syllo's largest accounts,
- Deliver live and asynchronous training sessions tailored to each account's use cases, skill
- Build and maintain a dedicated client portal for each account, ensuring content is
- Collaborate with the Instructional Designer to ensure LMS modules reflect your
- accounts' needs and with subject matter expert training leads to ensure curriculum
- you think about what the client needs before they ask, and you design
Requirements
- skills and proven potential, and will give you an opportunity to present your best foot forward
- Judgment: you know when to escalate a client concern and when to solve it yourself
- Note: this is a wish list.
- Please do not hesitate to apply if you only have some of these
- qualifications, especially if you come from a less traditional background.
Skills
- 5+ years of experience in customer-facing training, customer success, litigation, or
- Deep familiarity with legal workflows, litigation, and eDiscovery - JD preferred
- Experience designing and delivering training programs tailored to distinct audience
- Comfort working with learning analytics platforms and translating data into client-facing
- Experience with LMS platforms and client portal tools
- Strong project management skills and a track record of managing multiple accounts
- Produce monthly and quarterly learning analytics reports for clients
- Capture client feedback and surface recurring pain points or feature gaps to the product
Compensation
- will be negotiated based on your qualifications and experience, with a salary range of $130K - $160K, with potential for a higher range for exceptional candidates.
- Total compensation package includes equity and benefits.
- United States - Remote Pay Range
- Compensation will be negotiated based on your qualifications and experience, with a salary range of $130K - $160K, with potential for a higher range for exceptional candidates.
- $130 - $160 USD
Benefits
- Total compensation package includes equity and benefits.
- Conduct learning needs assessments with client stakeholders to design account-specific
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