International SOS Government Medical Services

Referral Management Clerk

Tampa, FL, United States · Full-time

Sponsorship not specifiedDetected 5 days ago

ExcelCustomer SupportPatient CareCommunicationMicrosoft Office

About the role

You'll use your healthcare administration experience to coordinate specialty care referrals that help military beneficiaries access timely medical services.
All your information will be kept confidential according to EEO guidelines.
Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and alignment with geographical market data.

Manage specialty care referral workflows from initiation through completion while ensuring referrals are processed accurately, documented appropriately, and completed within established timelines.
Track referral activity, maintain accurate referral records, obtain and process Clear Legible Reports (CLRs), and ensure referral documentation is completed accurately and within established referral management requirements.
Support referral reporting, workflow monitoring, customer service activities, and continuous coordination that helps improve patient access to specialty care.
Current Basic Life Support (BLS) certification through the American Heart Association or American Red Cross.
Experience providing administrative or customer service support in a fast-paced professional office environment.
Strong organizational, communication, and customer service skills with the ability to manage multiple priorities while maintaining accuracy and confidentiality.

Review referrals for administrative accuracy, verify patient eligibility, obtain required documentation, and coordinate specialty care appointments in accordance with established referral management processes.
Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Windows.

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits.
Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and alignment with geographical market data.
Additional benefits include a 401k plan, paid time off, and an annual bonus.

Communicate with patients, providers, specialty clinics, and healthcare teams regarding referral status, appointment scheduling, required documentation, and pre-appointment instructions.
2+ years of healthcare administrative experience within an inpatient or outpatient healthcare setting during the past three (3) years.
Experience supporting healthcare administration, referral management, patient access, or medical scheduling.
Familiarity with military healthcare systems, TRICARE, CHCS, AHLTA, MHS GENESIS, Referral Management Suite (RMS), or comparable electronic health record systems.
Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance.
International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.
At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally.
Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.

Employer (EEO) Statement:
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

This listing is sourced directly from International SOS Government Medical Services's careers page and normalized into a canonical job model.