Talkdesk

Principal Consultant - Customer Enablement

Denver · Principal

Sponsorship not specifiedDetected 4 days ago

JavaScriptData AnalysisAgentic AIProduct ManagementCustomer SuccessCommunicationProblem Solving

About the role

As a Principal Enablement Consultant, you will specialize in leveraging Talkdesk AI and broader platform capabilities to drive exceptional customer experiences and achieve strategic business outcomes.
You will empower internal teams, customers and partners to maximize the value of Talkdesk, with a strong focus on how AI can enhance existing features and inform future innovation.

Develop deep expertise across the Talkdesk platform, with a primary focus on Talkdesk AI and its integration with other features to optimize customer journeys and contact center efficiency.
Collaborate closely with Product, Engineering, Sales, and Customer Success to align enablement strategies with product roadmaps and customer needs. Champion best practices for leveraging Talkdesk AI and the broader platform.
Analyze existing Talkdesk product functionality and identify opportunities where AI can be strategically applied to improve customer experience, streamline workflows, and drive greater value.
Gather and synthesize customer and internal feedback on Talkdesk AI and platform usage, providing actionable insights to Product and Engineering teams to drive future AI innovation and product development.

5+ years in customer experience, contact center technology, or related roles, with a strong understanding of AI applications and cloud contact center platforms.
Demonstrated ability to analyze complex systems and identify opportunities for AI-driven improvements.
Proven experience in enabling adoption of SaaS solutions, including AI-powered features, with a focus on achieving tangible business results.
Excellent communication, presentation, and facilitation skills, with the ability to convey technical concepts and strategic recommendations effectively.

Previous experience in product management, technical consulting, or solutions architecture within the contact center space.
Familiarity with data analysis and its application to improving customer experience and AI effectiveness.
Deep understanding of the Talkdesk product suite and its various features.
Additional languages (English, French, Spanish, Portuguese) are a plus.
Why Join Talkdesk?
Be a key driver of AI innovation within a leading cloud contact center platform.
Shape the future of customer experience by leveraging cutting-edge technology.
Ready to innovate and empower with Talkdesk AI?

Design and deliver product technical training for internal teams and customers, emphasizing the synergistic power of Talkdesk AI and other platform features to achieve business objectives.
Develop and deliver enablement assets and technical guidance that empower internal teams, partners, and customers to successfully implement and maintain integrations following industry standards for security, reliability, and performance.
Serve as a senior point of contact for complex inquiries related to Talkdesk AI and platform capabilities, providing expert guidance and solutions to internal teams and customers.

This listing is sourced directly from Talkdesk's careers page and normalized into a canonical job model.