Accela
Site Reliability Engineer 2
Remote Based - US · Full-time
Sponsorship not specified$125k-$145kDetected 28 days ago
PythonBashPowerShellDistributed SystemsGitKubernetesLinuxDevOpsSite Reliability EngineeringIncident ResponseComplianceSystems EngineeringHIPAACommunicationProblem Solving
About the role
- As a Site Reliability Engineer 2, you will help operate and improve Accela's Civic Platform, ensuring high availability, performance, security, and scalability across our SaaS offerings.
- Monitor platform health, availability, performance, and capacity using modern observability and monitoring tools.
Responsibilities
- Develop and maintain automation, tooling, and scripts that improve reliability, scalability, deployment efficiency, and operational effectiveness.
- Support the implementation and monitoring of service level objectives (SLOs), service level agreements (SLAs), and operational metrics.
- Support compliance-related operational activities associated with SOC 2, HIPAA, FedRAMP, StateRAMP, and PCI-DSS environments.
- From planning, to building, to service request management and more, Accela's SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies.
- Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging.
Requirements
- 4+ years of experience in Site Reliability Engineering, Cloud Operations, Systems Engineering, DevOps, Software Engineering, or a related technical discipline.
- Experience with Kubernetes and containerized application environments.
- Working knowledge of scripting and automation using Python, PowerShell, Bash, or similar languages.
- Experience troubleshooting distributed systems across application, infrastructure, networking, and operating system layers.
- Familiarity with monitoring, logging, metrics, and observability platforms.
- Experience working within Incident, Problem, and Change Management processes.
- Strong written and verbal communication skills and the ability to work effectively with cross-functional teams.
- Experience using Git and GitHub-based workflows.
- Experience with Infrastructure-as-Code tools such as Terraform.
- Experience with configuration management tools such as Ansible.
Skills
- Contribute to the operation, maintenance, and continuous improvement of Accela's production cloud environments.
- Experience supporting cloud-based SaaS environments, preferably within Microsoft Azure.
- Strong analytical and problem-solving skills with a structured approach to troubleshooting and Root Cause Analysis.
- Experience supporting SaaS platforms operating under compliance frameworks such as SOC 2, HIPAA, FedRAMP, StateRAMP, or PCI-DSS.
Compensation
- The annual base salary range for this full-time position is $125,000-$145,000 (less applicable taxes).
- The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.
- In addition to an annual base salary, this position is eligible for an annual bonus target.
Benefits
- Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.
- Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.
- In addition to an annual base salary, this position is eligible for an annual bonus target.
- This is a discretionary bonus awarded based on company and individual goal achievement.
Company info
- While government agencies struggle to do more with less, our mission has never been more critical.
Equal opportunity
- Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.
- All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation
Visa & Work Authorization
- ars, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities
This listing is sourced directly from Accela's careers page and normalized into a canonical job model.