Cresta
AI Success Manager
United States (Remote) · Exec
Sponsorship not specified$130k-$215kDetected 3 days ago
Data AnalysisAgentic AIProject ManagementLeadershipCommunication
About the role
- This role includes driving adoption, usage, and value realization.
- You will operate as a hybrid of strategy consultant, AI product expert, and account owner - working across executives, operations leaders, technical teams, and contact center personnel to achieve these goals.
Responsibilities
- Driving Customer Value: Identify opportunities to improve performance and expand use cases. Use data and real usage to refine how Cresta is deployed, making adjustments that lead to measurable impact. Focus on what actually changes outcomes, not just activity.
- Thinks in frameworks and systems, not just tasks-able to break down ambiguous problems and drive structured solutions
Nice to have
- Enjoys identifying and owning problems all the way through to solutions, and creating best practices along the way
- Connects technical capabilities to real business outcomes, not just feature usage
- Is comfortable operating in a technical environment (data analysis, SaaS configuration, AI tool usage) without needing to be an engineer
- Has strong executive communication skills and can influence stakeholders across levels
- Thrives in ambiguity and is excited about how AI will reshape customer workflows over the next 1-2 years
- Is willing to travel (~25%) and work across time zones
Compensation
- Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people.
- We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
- $130,000-$215,000 + Offers Equity
- We're hiring across multiple levels, and compensation will be determined based on experience, skill set, and geographic location.
Benefits
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Monthly wellness and communication stipend to keep you connected and balanced
- We offer a comprehensive and people-first benefits package to support you at work and in life:
- OTE Range: $130,000-$215,000 + Offers Equity
- Remote work setup budget to help you create a productive home office
- In-office meal program and commuter benefits provided for onsite employees
Company info
- Work closely with multiple stakeholders to understand their goals, constraints, and workflows.
- Show up prepared (on-site or remote) with clear recommendations and practical solutions.
- Balance strategy with execution, helping customers move from ideas to action to working systems.
- Guide customers on how to best use features to drive results, and step in directly when needed, whether that's prompt design, workflow setup, or rule configuration.
- We're Looking For Someone Who:
- We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
This listing is sourced directly from Cresta's careers page and normalized into a canonical job model.