WELL Health Technologies Corp.

Associate Principal, Clinical Operating System (cOS)

Remote, IL · Principal · Contract

Sponsorship not specified$145k-$230kDetected 28 days ago

Data AnalysisLeadershipCommunicationMentoringAdaptability

About the role

This is field-based transformation work: standing with leaders and frontline teams in the work, helping them redesign how care is managed, escalated, coached, measured, and improved every day.
This is hands-on transformation work-helping organizations redesign how care is delivered day-to-day.
Additionally, this role will be integral to the formation and buildout of this strategic service line within Press Ganey.

Responsibilities

Lead and support delivery of cOS engagements across the full lifecycle: assessment, implementation, go-live, sustainment, and evolution
Partner closely with product, engineering, and analytics teams to surface workflow insights, adoption barriers, and enhancement opportunities
Support adoption of cOS tools (dashboards, rounding tools, escalation workflows, event reporting, reliability metrics)
Identify opportunities to reduce manual work through improved workflow design, automation, integration, or configuration
Contribute to building and scaling a new cOS service line, including playbooks, tools, and repeatable delivery models
Build something new: Help shape and scale a next-generation service line from the ground up
We help organizations see what's not working, align on what matters most, and build the systems and behaviors needed to drive sustained improvement.

Requirements

Proven success implementing operational change-not just advising
Deep experience with daily management systems (e.g., tiered huddles, leader rounding, visual management, escalation pathways, standard work)
Ability to coach leaders in real time, from frontline managers to senior executives
Comfort working in active clinical environments (hospital units, shift changes, frontline workflows)
Bachelor's degree required

Skills

Coach leaders at all levels-unit, department, hospital, and system-on adopting cOS standard work and daily management routines
Translate cOS methodology into practical, observable behaviors that improve reliability, accountability, and frontline engagement

Compensation

Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Benefits

At Press Ganey, our consultants partner with leading health systems to solve their most complex challenges-from experience design and engagement strategies to equity, safety, and workforce performance.
Clinical Operating System (cOS) is Press Ganey's tech-enabled operating system for how health systems deliver care every day.
It is how healthcare care teams run the business of care every day.
Most health systems do not lack dashboards, huddles, improvement projects, or leadership tactics.
The Associate Principal will lead delivery of cOS engagements with health system clients, turning the operating model from concept into daily practice.
Help evolve a technology-enabled operating model for health systems
This is for someone who wants to help build the next operating model for healthcare, and who is energized by making transformation real in the daily work of care teams.
Do work that matters: Direct impact on patients, families, clinicians, and healthcare leaders

Company info

We empower organizations to deliver the best experiences.
With industry expertise and technology, we turn data into insights that drive innovation and action.
To put Human Experience at the heart of organizations so every person can be seen and understood.
Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
Better together: We check our egos at the door. We work together, so we win together.
Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process.
If you need assistance or an accommodation to apply for a position online or for your interviews or assessments, please contact us at acommodations@pressganey.com Please provide your contact information and the details of your request so we can best assist you.
It connects leader standard work, frontline workflows, escalation, coaching, rounding, event reporting, analytics, governance, and technology into one integrated way of operating.
They lack one connected operating model that makes the work visible, reliable, scalable, and sustainable.

Equal opportunity

All your information will be kept confidential according to EEO guidelines.

Apply directly at WELL Health Technologies Corp. →Create a free account for alerts like this View WELL Health Technologies Corp. immigration profile

This listing is sourced directly from WELL Health Technologies Corp.'s careers page and normalized into a canonical job model.