Equinix

Data Center Customer Operations Technician

San Jose · Full-time

Sponsorship not specified$64k-$97kDetected 7 days ago

About the role

Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations.
Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure.
Reviews work orders in the queue and works on moderately difficult requests by adhering to commitment times

Supports cross-functional teams to collaborate on customer tickets
Ensures any necessary reporting is complete and accurate; supports ad-hoc reporting requests
Maintains detailed written records of all work activity
Able to read moderately difficult installation spreadsheet plans and supports implementing installations accordingly
overhead cable trays, cage mesh, cabinets, and cable management/support systems; circuits for fiber terminations; cable distribution trays, cabinets, and cable management/support systems; and performs tape changes and back-up necessities
Supports moderately difficult datacenter cross-connect work, requiring substantial understanding of operating procedures for: installs, terminations, modifications, and testing
Supports moderately difficult operating testing of layer 1, 2 and 3 cross-connect certification testing
Supports the troubleshooting of moderately difficult circuits (i.e., switched, multiplexed, etc.)
Supports the installation of moderately difficult installs, which may include: - overhead cable trays, cage mesh, cabinets, and cable management/support systems; circuits for fiber terminations; cable distribution trays, cabinets, and cable management/support systems; and performs tape changes and back-up necessities
Escalates more advanced circuits and supports as needed

Typical Degree & Years of Experience
High school diploma and 2-4 years of equivalent work experience
So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.
If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

64,300 - 96,500 USD / Annual
The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
Eligibility requirements apply to some benefits.
Benefits are subject to change and may be subject to specific plan or program terms.
Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits.
Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix Benefits

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society.
You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
Supports the overall team
Works with customers to troubleshoot issues and uses experience gained to recommend solutions
Delivers a high level of service and an excellent customer experience when interfacing with customers

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.

regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender id

This listing is sourced directly from Equinix's careers page and normalized into a canonical job model.