Enova
Senior Manager, Contact Center Operations (Hybrid)
Chicago, IL · Senior · Full-time
Work authorization required$150k-$165kDetected 11 days ago
Machine LearningData AnalysisOperations ManagementLeadershipCommunicationCollaborationMentoringPublic SpeakingAdaptability
About the role
- This position is a key member of the senior leadership team, acting as an organizational architect on functional strategy and operational excellence.
- The ideal candidate will be focused on driving consistent results, anticipating problems, and cultivating an adaptable, globally aligned culture.
- This role reports to the Director of Operations.
Responsibilities
- Develop and engage Operations Leaders, establishing a consistent, high-performing culture of innovation and "Best Answer Wins" across the entire contact center organization.
- Own and nurture strategic relationships with P&L Leads, stakeholders, and critical support functions (e.g., People Resources, Strategy and Operations, Technology) to drive optimal resource allocation and ensure cross-functional alignment on global performance and objectives.
- Proactively identify, champion, and lead complex, organization-wide transformation and change management initiatives that build highly sustainable, adaptable, and scalable global operations.
- Lead internal and external communication for the function, including formal presentations of key performance and strategic updates to the executive team.
- Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
- We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks-in order to create accessible credit for millions.
- This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
Requirements
- 10+ years of extensive, proven experience in contact center operations management or a similar executive leadership role, with a focus on managing full functional performance and P&L impact.
- Highly developed executive communication and presentation skills, with proven ability to influence decisions at the highest levels of the organization.
Nice to have
- Experience in financial services is required, with experience in banking products and management preferred.
Compensation
- The budgeted annual salary range for this position is $150,000 to $165,000.
- Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown.
- Additional compensation for this role may include a bonus and restricted stock units.
Benefits
- Health, dental, and vision insurance including mental health benefits
- PTO & paid holidays off
- Paid parental leave
- Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform.
Visa & Work Authorization
- However, we are not able to sponsor visas or take over sponsorship at this time.
This listing is sourced directly from Enova's careers page and normalized into a canonical job model.