Your Money Line
Support Operations Lead
Indianapolis, IN
Sponsorship not specifiedDetected 51 days ago
Customer SupportCommunicationMentoring
About the role
- This role blends strong technical aptitude with robust client-facing communication skills.
- You've built something like this before, and you're ready to do it again.
- This is a hybrid role based out of our Indianapolis office.
Responsibilities
- You will own the customer support experience across chat, email, and ticketing systems while helping to refine best practices - reporting to the Director of Client Success.
- To succeed as a Support Operations Lead, you should be an effective communicator, possess broad technical competency, and strong multitasking skills.
- About Your Money Line Money is the #1 stressor for American workers-and we're on a mission to create financial stability and confidence for all.
- Your Money Line was founded by Peter Dunn (aka Pete the Planner™) and is funded by leading Midwest investors, such as Allos Ventures, First Trust Capital Partners, Elevate Ventures, and CareSource.
Benefits
- YML is a leading financial wellness benefit pairing AI-powered software with empathetic human coaching to change the financial lives of thousands of households-from teachers to nurses and everyone in between.
- With YML, employees get help with everyday money challenges, and employers see gains in team wellness, retention, and engagement.
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