Axon
Certinia Implementation Consultant
Scottsdale, Arizona, United States
Sponsorship not specifiedDetected 4 hours ago
GitSQLComplianceProject ManagementStakeholder ManagementSalesforceForecastingCommunicationCollaborationProblem SolvingMentoring
About the role
- We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software.
- Like our products, we work better together.
Responsibilities
- We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
- Reports to: Sr. Director, Global Services and Support Operations
- Maintain and govern PSA system data, ensuring accuracy in project records, resource allocations, and time tracking.
- Manage user access, security roles, and audit compliance.
- Collaborate with Salesforce developers and IT to implement enhancements, troubleshoot issues, and optimize performance.
- Partner with cross-functional teams to translate business needs into scalable technical solutions within the Salesforce ecosystem.
- Optimization & Support
- Drive continuous improvement of our PSA solution, including backlog grooming, feature releases, and system upgrades.
- You will configure and enhance the PSA system to support project tracking, resource management, timekeeping, billing, and forecasting at scale.
- Your work will drive automation, reduce operational friction, and increase visibility across the end-to-end services lifecycle.
Requirements
- Required Skills / Experience
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
- 3+ years experience in a Certinia or Salesforce systems administration, business systems analyst or development role.
- Knowledge of database software or relational database theory and ability to query using SQL, SOQL, or similar.
- Ability to explain technical concepts to non-technical personnel.
- Strong knowledge of project management, resource planning, timekeeping, and billing processes in a professional services environment.
- Prior Experience with Git or Github.
- Prior experience with Certinia or similar PSA tool.
- 1+ years experience building flows, automation, and customizations within Salesforce.
- Excellent communication, stakeholder management, and problem-solving skills.
- Comfortable working independently and in a fast-paced, cross-functional environment.
- Salesforce Certified Administrator, Advanced Administrator, Platform Developer I, or other Salesforce certifications.
Nice to have
- Preferred Skills / Experience
- Prior Experience with Salesforce development (e.g., Apex, Lightning Web Components) a strong plus.
Skills
- Join Axon and be a Force for Good.
- Life at Axon is fast-paced, challenging and meaningful.
Compensation
- Competitive salary and 401k with employer match
Benefits
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
Company info
- If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways.
Equal opportunity
- This role is based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Boston MA, Seattle WA, Washington DC, San Francisco CA) and follows a hybrid schedule.
- We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation.
Visa & Work Authorization
- ardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status
This listing is sourced directly from Axon's careers page and normalized into a canonical job model.