Linenmaster

Linenmaster

Client Success Associate - SaaS Software

Remote (United States) · Full-time

Sponsorship not specifiedDetected 22 days ago
Machine LearningHubSpotCRMAccount ManagementLogisticsOnboardingCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingMentoringPublic SpeakingOrganizational SkillsMicrosoft Office

About the role

  • About TEXO (LinenMaster, Alliant, Infinite Laundry, & TEXO IT) Welcome to TEXO's Careers Page!
  • Innovative Environment: Join a dynamic team of talented individuals who thrive on innovation and creativity.
  • From artificial intelligence and machine learning, we're at the forefront of technological advancement, constantly pushing boundaries and exploring new frontiers.

Responsibilities

  • Support Client Success team in managing customer accounts and maintaining strong client relationships.
  • Manage scheduling, meeting logistics, agendas, and follow-up action items.
  • Maintain accurate customer records, notes, and activities within HubSpot and other company systems.
  • Collaborate with internal departments to help facilitate the successful delivery of products and services.
  • Support renewal and expansion initiatives through administrative preparation, customer communication, and documentation.
  • This position partners closely with Client Success Managers to support customer retention, engagement, renewals, and overall client satisfaction.
  • Support the Client Success team in delivering a best-in-class customer experience that drives retention and satisfaction.
  • Help coordinate customer-facing initiatives, renewals, meetings, and communications that strengthen customer relationships and support long-term growth.
  • Not all roles and responsibilities may be listed within this document.

Requirements

  • 2+ years of experience in customer success, account management, customer service, sales support, project coordination, or a related field.
  • Experience with standard business software, including Microsoft Office products and HubSpot (or similar CRM platforms).
  • The ideal candidate is highly organized, detail-oriented, proactive, and passionate about delivering excellent customer experiences.

Nice to have

  • Bachelor's degree from an accredited college or university preferred.
  • Laundry industry and/or cloud-based software experience preferred.

Skills

  • Work with the latest tools and technologies in the industry.

Benefits

  • We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company info

  • TEXO provides cloud-based linen management software, marketing, and IT services that serve the Healthcare, Hospitality, and Food & Beverage industries.
  • We are an industry leader with a strong commitment to investing in our products and services and are growing our team to meet the needs of our evolving customer base.
  • We have been satisfying our customers for over 25 years through innovation and creative problem solving.
  • This role blends administrative, operational, and client-facing responsibilities, providing opportunities to interact directly with customers while supporting the broader goals of the Client Success team.
  • Overall, the goals of a Client Success Associate are: Support the Client Success team in delivering a best-in-class customer experience that drives retention and satisfaction.
  • Collaboration is at the heart of everything we do.
  • At TEXO, you'll have the opportunity to collaborate with cross-functional teams, share knowledge and expertise, and learn from some of the best minds in the industry.
  • Strong core business values with a focus on teamwork in a dynamic environment
  • Build a working knowledge of all company products and services to effectively support customers and internal teams.
  • At TEXO, we're more than just a company - we're a community of innovators, problem-solvers, and dreamers, united by our passion for technology and our commitment to making a difference.
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This listing is sourced directly from Linenmaster's careers page and normalized into a canonical job model.