Solera
Customer Service Representative - $14.00/hr
Jacksonville, Florida
Sponsorship not specifiedDetected 8 days ago
AlgorithmsCustomer Support
About the role
- AutoPoint is hiring Inbound Customer Service Representatives (CSR).
- We are looking for upbeat and energetic individuals who have a strong desire to ensure excellent customer experiences.
Responsibilities
- Appropriately manage difficult customer situations
- Our Customer Interaction Center CSRs provide valuable solutions to car dealerships by increasing business, driving appointments, and building customer loyalty.
Requirements
- Must have the ability to speak clearly and use professional telephone etiquette.
Compensation
- Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries.
Benefits
- Great pay with benefits
- Flexible schedules, perfect for students
Company info
- Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.
- In addition, we provide products and services to protect life's other most important assets: our homes and digital identities.
- Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries.
- Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.
- For more information, please visit solera.com.
- Be first point of contact for customers calling their local dealerships.
- Handle a variety of questions, inquires and requests for customers, using dealership policies as a quire.
- Schedule, modify, cancel, confirm and reschedule service appointments for customers on behalf of car dealerships using the dealerships own booking system.
- Effectively communicate with customers while doing so to manage both dealership and customer expectations.
Equal opportunity
- The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
This listing is sourced directly from Solera's careers page and normalized into a canonical job model.