Wattswater

Customer Solutions Specialist

Blauvelt, NY, USA · Internship

Sponsorship not specifiedDetected 12 days ago

Customer SupportCommunicationCollaborationTime ManagementMicrosoft Office

About the role

Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

High school diploma or equivalent required.
3 years' experience in Customer Service.
Effective communication and people skills with the ability to interact effectively with internal and external stakeholders.
Working knowledge of PC operating systems and standard business software.
Must successfully establish employment eligibility and satisfactorily complete background checks, including drug screen, and required pre-employment testing as a condition of employment.
Ability to physically move around the office, organize or transport files, packages, or other office-related materials.

3 years' experience of Customer Service experience, preferably in a manufacturing environment.
Strong analytical and technical skills.
Demonstrated experience working cross-functionally and participating in a team-based or special project initiatives.
General Applicable Company Competencies
Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency.
Punctuality and dependability.
Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
Working Conditions:

The expected salary range for this position is $23.00- $25.65 hourly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.
Competitive compensation based on your skills, qualifications and experience

Comprehensive medical and dental coverage, retirement benefits
Family building benefits, including paid maternity/paternity leave
10 paid holidays and Paid Time Off
Continued professional development opportunities and educational reimbursement
Additional perks such as fitness reimbursements and employee discount programs
Please note that the following benefits apply only to permanent roles and do not apply to internship roles.
Learn more about our benefit offerings here: https://tapintowattsbenefits.com/
No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world.
We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future.
Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.
Scope of Position
This highly customer-focused individual provides cross-functional collaboration to deliver effective solutions and enhance the overall customer experience through timely, efficient support.
This position reports to the Customer Solutions Manager.
This role is onsite and is based in Blauvelt, NY.
Primary Job Duties and Responsibilities
Customer Relations - Confers with appropriate personnel and responds to customer inquiries and complaints.
Function as a liaison between Customer Solutions and Sustaining Engineering/Reliability Department on parts issues that are affecting the rep network.
Troubleshoot parts questions concerning products.
Support Technical Services Department as required.
Support metric-driven efficiency and continuous improvement initiatives.

Any employee who needs a reasonable accommodation should contact Human Resources.

This listing is sourced directly from Wattswater's careers page and normalized into a canonical job model.