Finastra

Services Engagement Manager

Atlanta

Sponsorship not specifiedDetected 36 days ago

Project ManagementSalesforceCRMSalesAccount ManagementNegotiationExcelLeadershipCommunicationOrganizational Skills

About the role

Crucially, this is a PS-focused engagement role - not a general sales or account ownership role.
Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra-open to everyone who wants to participate and contribute.

The Services Engagement Manager is a professional services pre-sales specialist who partners with account executives and delivery teams to create commercially and operationally sound Statements of Work (SOWs), delivery plans, and pricing for opportunities where Professional Services (PS) are being sold.
This role owns the SOW and services-commercial construct for deals, ensuring scope, effort, risk and pricing are correct and that deals are deliverable and profitable.
The Services Engagement Manager does not own quota generation, ongoing account management, or traditional selling activities.
Build services pricing models and cost estimates that align with company margin targets and customer expectations.
Act as PS subject-matter partner in deal meetings; translate customer requirements into scoped solutions and SOWs.
Maintain version control and audit trail for SOWs; ensure compliance with company contracting standards.
Create and maintain SOW templates, pricing calculators, checklists and deal playbooks for scalable, repeatable PS quoting.
Identify the right people and roles that need to support opportunities from the broader PS organization.
Collaborative, persuasive and able to maintain neutrality between sales ambitions and delivery constraints.
At Finastra, each individual is unique-bringing their own ideas, perspectives, cultural backgrounds, and experiences.

Solid experience in professional services pre-sales, PS engagement management, solutions engineering for services, or PS delivery leadership supporting sales - software industry preferred.
Demonstrated experience drafting and negotiating SOWs, fixed-price and T&M engagements, resource scoping and pricing for software/implementation projects.
Experience working with sales teams and delivery organizations
familiarity with contracting, legal and finance review processes.

Strong commercial acumen: pricing models, margin management, ROI and TCO basics.
Excellent written and verbal communication - can convert business requirements into clear SOW language and pricing rationale.
Behavioral attributes:
Highly organized, detail-oriented, and able to keep complex deal artifacts aligned across stakeholders.
Pragmatic problem-solver who can push back constructively to protect delivery feasibility and company risk.
Education & certifications (preferred):
Bachelor's degree in Business, Engineering, Computer Science or related field.
Certifications in project management (PMP, Prince2) or commercial negotiation are a plus.
These benefits are available to everyone, regardless of grade, and reflect the values we stand for:
Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities.
Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Enjoy unlimited vacation, subject to local regulations and business priorities.
Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.
Specific benefits may vary by location.

At Finastra, we're a global leader in financial services software, dedicated to expanding access to financial services and shaping what's next for the industry.
Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world's top 50 banks, in more than 110 countries.
Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.
Help us make a difference at Finastra.

This listing is sourced directly from Finastra's careers page and normalized into a canonical job model.