Veridian Service Partners

Rehash Manager

Dallas, TX

Sponsorship not specifiedDetected 7 days ago

CRMSalesPerformance ManagementCadenceLeadershipMentoring

About the role

You reengage customers by phone from our Dallas call center; when you set a rehash appointment, it is routed to a Field Sales Manager to run in the home.
Establish the process for pulling and prioritizing rehash lists from our CRM (i360), and the hand-off workflow that routes set appointments to Field Sales Managers.
Set qualified rehash appointments and route them cleanly to the appropriate Field Sales Manager.

Build-Out Responsibilities (Standing Up the Department) Design the rehash program from nothing: define which leads qualify for rehash, the re-engagement cadence (call/text/email timing), and the criteria for a quality rehash appointment.
Create the department's KPIs, reporting, and dashboards (contact rate, set rate, sat rate, close rate, revenue from rehash).
Document the playbook and SOPs so the function is repeatable and can be trained to future hires.
Partner with the Call Center Director, Field Sales leadership, and Marketing on lead flow, hand-offs, and pipeline alignment.
Maintain accurate, real-time records of every contact, disposition, and appointment in the CRM.
Set team targets, run performance reviews, and build a culture of accountability and quality.

Must-haves: Proven inside sales / phone sales success, ideally in home services or another DTC, appointment-based model.
Experience coaching or leading a small phone-based sales team.
Familiarity with high-ticket, in-home sales cycles.

At Veridian Service Partners, we believe in putting people first-our team, our customers, and our communities.
Backed by private equity and focused on growth through both organic expansion and acquisitions, we are building the most admired and profitable home services company in America's top 50 markets.
Veridian is more than just a name; it represents growth, integrity, and opportunity.
We're expanding across the outdoor services space with a commitment to quality, professionalism, and a culture rooted in respect and teamwork.
Join us as we continue to grow, innovate, and make a lasting impact-one backyard at a time.
Competitive pay (based on experience) On-the-job training Company Expansion and growth opportunities Team-oriented work environment
Rehash is the disciplined re-engagement of previous leads and unsold opportunities - customers who took an appointment or estimate but did not move forward - to bring them back into the sales pipeline.
Rehash Responsibilities (Doing the Work) Personally re-engage previously unsold customers by phone, working dormant and aged leads back into active opportunities.
Build the scripts, objection-handling, and talk tracks for re-engaging previously unsold customers.

This listing is sourced directly from Veridian Service Partners's careers page and normalized into a canonical job model.