Gusto
Product Manager, Reporting
San Francisco, CA;New York, NY · Principal · Full-time
Sponsorship not specified$180k-$224kDetected 8 days ago
SQLProduct ManagementResearchCollaboration
About the role
- You'll hold yourself and the team accountable for delivering real improvements that customers notice and use, balancing fixing the basics and with bigger, future swings.
- You'll bring rigor and clear prioritization to the ongoing data migration work, making sure back-end progress translates into customer-facing capability on a timeline that matters.
- You understand how small businesses use data to make decisions-questions they're actually trying to answer.
Responsibilities
- Drive the strategy and roadmap end-to-end. In close collaboration with your key partners in engineering, design and data, you'll set the strategic direction for Reporting and own the roadmap across all surfaces (web, mobile, and embedded experiences).
- Drive the data infrastructure forward. You'll bring rigor and clear prioritization to the ongoing data migration work, making sure back-end progress translates into customer-facing capability on a timeline that matters.
- Set up and track the right metrics. You'll define leading indicators for reporting quality and customer satisfaction, use data to drive continuous improvement, and communicate progress honestly to stakeholders.
- You'll work closely with engineering, design, and data partners to build a team that operates with speed and quality.
- This PM will drive that work.
- Partner with other product teams on real use cases.
- The Reporting team has strong foundations and the job now is to deliver.
- With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
- You treat partner teams as one of your most important customer groups-you understand their needs, you give them a clear path forward, and you make it easy to build on what you've created.
Requirements
- You have a genuine point of view on what AI-native reporting means and where it's going.
- You don't let platform work crowd out customer-facing progress because you hold both at once, and you know when to push and when to sequence.
- Our Product team is lean, which means you'll have a high degree of impact and ownership.
- Experience in environments where back-end platform maturity and front-end customer experience have to be balanced and advanced simultaneously
Skills
- 8+ years of hands-on product management experience
Compensation
- All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success.
Benefits
- We handle the hard stuff - payroll, health insurance, 401(k)s, and HR - so owners can focus on their craft and their customers.
- All full-time employees receive competitive base pay, benefits, and equity (RSUs) - because everyone who helps build Gusto should share in its success.
- Learn more about our Total Rewards philosophy.
- You build a multi-year vision that connects to Gusto's AI transformation, and you sequence the work so that every cycle delivers meaningful customer value on the path to that vision.
- You move fast on near-term customer improvements while keeping the longer-term vision clear.
- Define the vision.
- You'll work hand-in-hand with app teams like Pay and Benefits to deliver reporting capabilities end-to-end through real customer journeys, proving the infrastructure works and surfacing what needs to get better.
Company info
- The Reporting team sits within the Core Experience organization and owns one of the most important experiences in the product: giving small business owners clear visibility into data about their payroll, benefits, and spend.
- We're at an inflection point.
- The back-end infrastructure that makes AI-native reporting possible is taking shape and our next chapter is delivering those capabilities to customers in ways that are genuinely useful: fixing the basics, enabling AI-powered answers, and building a reporting experience that meets customers where they are.
- Here's what you'll do day-to-day:
- Define the vision. You'll anchor the team and stakeholders around a clear, compelling vision for how traditional reports and AI-driven answers work together over time-one that connects to Gusto's broader AI transformation and gives everyone a coherent picture of where we're going.
- Ship customer-facing value every cycle. You'll hold yourself and the team accountable for delivering real improvements that customers notice and use, balancing fixing the basics and with bigger, future swings.
- Partner with other product teams on real use cases. You'll work hand-in-hand with app teams like Pay and Benefits to deliver reporting capabilities end-to-end through real customer journeys, proving the infrastructure works and surfacing what needs to get better.
- Raise the bar on collaboration. You'll work closely with engineering, design, and data partners to build a team that operates with speed and quality. You'll treat partner product teams as customers, giving them a clear path forward, answering their questions, and making it easy for them to build on what you've created.
- Here's what we're looking for:
- Customer obsession. You understand how small businesses use data to make decisions-questions they're actually trying to answer. You stay close to customers through direct research and indirect feedback loops (CX, support tickets, usage data), and you use what you learn to sharpen your priorities constantly.
This listing is sourced directly from Gusto's careers page and normalized into a canonical job model.