Domino Data Lab

Domino Data Lab

Enterprise Customer Success Manager

Remote US (East Coast) · Mid

Sponsorship not specified$200k-$230kDetected 75 days ago
SnowflakeDatabricksDockerKubernetesMachine LearningData ScienceMLOpsProject ManagementSalesforceCRMSalesProcurementCustomer SuccessSASCollaboration

About the role

  • Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup.
  • As a Customer Success Manager (CSM) at Domino, you will be responsible for maintaining and growing relationships with our company's clients.
  • You will serve as the main point of contact for clients, ensuring their needs are met and their expectations are exceeded.

Responsibilities

  • Customer management - drive customers through success ensuring retention and expansion

Requirements

  • SFDC and CRM tools proficiency

Skills

  • Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle
  • 3+ years in a client-facing, pre or post-sales role
  • Customer Success Manager, Account Manager, Project Manager
  • Preferably in a SaaS/AI environment

Compensation

  • $200,000 - $230,000 USD

Benefits

  • We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company

Company info

  • At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility - all of which make data science teams more productive, reduce time to value, and ensure compliance. Our customers - like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy - are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented - and we want to be the ones building it. For more information, visit www.domino.ai
  • What we are building
  • The Customer Experience organization plays a key role in Domino's continued growth as a startup and ensuring we help our customers achieve their data science goals.
  • As a Customer Success Manager (CSM) at Domino, you will be responsible for maintaining and growing relationships with our company's clients. You will serve as the main point of contact for clients, ensuring their needs are met and their expectations are exceeded. Your primary goal will be to maximize client satisfaction, retention, and revenue generation.
  • Represent Domino during a pivotal period in the customer's lifecycle; understand and speak to Domino's value proposition in an increasingly competitive and crowded market
  • Drive conversations and kick start migration conversations to drive Domino Cloud adoption among VPC and Onprem existing customers
  • Work closely with the Scaled CS team to automate CS initiatives and bring a digital experience to listed accounts (roadmap updates, education updates, events, surveys)
  • Demonstrate your Domino product expertise and ML Ops / AI knowledge to have meaningful, consultative conversations with customers throughout their renewal process
  • Leverage data and insights alongside your understanding of the customer's goals to prescribe commercial terms that align with the needs of the business
  • Partner with the Sales Team to ensure on-time delivery of customer renewals without compromising the customer experience along the way
  • Maintain and report an accurate forecast for all renewals in your portfolio
  • Communicate to the business risks identified and develop resolution strategies, escalating wherever appropriate
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This listing is sourced directly from Domino Data Lab's careers page and normalized into a canonical job model.