VIP Hospitality LLC
CLT Customer Service Supervisor
Charlotte, NC
Sponsorship not specifiedDetected 27 days ago
Customer SupportLeadershipCommunicationMentoringMicrosoft Office
About the role
- About VIP Hospitality LLC Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.
Nice to have
- Coach CSAs in real time by observing performance, giving clear feedback, reinforcing service standards, and recognizing positive behaviors.
- Encourage teamwork, accountability, respectful communication, and a service-first mindset across the shift.
- Shift Operations and CSA Supervision
- Supervise Customer Service Agents on the designated shift and confirm CSAs are positioned, engaged, and performing assigned duties.
- Attend or participate in daily stand-up meetings and communicate operational updates, service concerns, staffing issues, and follow-up items.
- Promote a proactive, positive customer service culture by ensuring CSAs greet passengers, offer assistance early, and provide clear guidance during busy travel periods.
- Serve as the on-duty point of contact for client representatives as assigned, providing professional updates and timely responses to operational concerns.
- Handle passenger, staff, or client concerns professionally, resolving matters when appropriate and escalating issues according to company procedure.
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This listing is sourced directly from VIP Hospitality LLC's careers page and normalized into a canonical job model.