Employerdirecthealthcare
Provider Support Specialist
Dallas, Texas, United States
Sponsorship not specifiedDetected 8 days ago
ComplianceExcelRecruitingHIPAACommunicationCollaborationProblem Solving
About the role
- Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work.
- With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most.
- About You: - You use LOGIC in your decision making and understand that progress is critical to making change.
Responsibilities
- Provider Support
- Manage low- and high-complexity claims status inquiries, including appeals and internal requests.
- Maintain accurate documentation in CareHub and SharePoint.
- Track and report trends in billing errors to support process improvement.
- Conduct trend analysis and document root causes of provider support inquiries.
- Other provider support duties as assigned.
- By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces.
Requirements
- Proficiency in Microsoft Excel and data normalization.
- Knowledge of HIPAA, compliance standards, and RCM performance metrics.
- Ability to multitask and adapt in a fast-paced, high-volume environment.
- Proven experience in revenue cycle management, billing, and provider support.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent verbal and written communication skills.
Nice to have
- Experience designing and delivering training programs preferred.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- Paid Parental Leave
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This listing is sourced directly from Employerdirecthealthcare's careers page and normalized into a canonical job model.