Revvity

Revvity

Field Service Engineer

Seattle · Part-time

Sponsorship not specified$65k-$85kDetected 8 days ago
Detection EngineeringBusiness DevelopmentCustomer Support

About the role

  • Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.
  • The base salary range for this full-time position is 65,000.00 - 85,000.00 USD This range reflects the minimum and maximum target for a new hire in this position.
  • The base pay offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training.

Responsibilities

  • Install, maintain, verify performance and repair Revvity equipment at customer sites ensuring best-in-class service within established time frame and assigned geographical area.
  • Drive toward zero service recalls for any reason.
  • Assist and support local sales representatives secure new instrument orders.
  • Contribute to division profitability through billable labor/travel orders, parts orders, support orders, billable install orders, and consumables.
  • Maintain up to date electronic and repair documentation for dispatch, inventory and service support functions of the job.
  • Manage inventory levels to ensure that adequate supply and appropriate records are maintained.
  • Take an active role in developing technical skills and soft skills to maintain and enhance Revvity's value proposition to the customer.
  • Maintains certification criteria associated with CSE position.

Requirements

  • The physical demands defined below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • The employee will regularly be required to walk, stand, sit and talk or hear
  • The employee is occasionally required to climb or balance
  • Perform timely completion of required reports to ensure the integrity of the service system.

Nice to have

  • Valid driver's license.
  • While performing the duties of this job, the employee must safely operate a motor vehicle as evidenced by a good driving record, frequently travel long distances and occasionally travel overnight.
  • Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code.
  • Experience with Radioisotope Detection systems (Beta and Gamma Counters).
  • Electro-mechanical troubleshooting skills a must
  • The ability and willingness to travel is required.

Compensation

  • The base salary range for this full-time position is 65,000.00 - 85,000.00 USD This range reflects the minimum and maximum target for a new hire in this position.

Benefits

  • Medical, Dental, and Vision Insurance Options
  • Life and Disability Insurance
  • Parental Benefits
  • Compassionate Care Leave
  • Employee Stock Purchase Plan
  • Learn more about Revvity's benefits by visiting our Bswift page.
  • For benefit-eligible roles only.
  • Part-time and temporary roles may not be eligible for all benefits listed.

Company info

  • Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges.
  • We pair the enthusiasm of an industry disruptor with the experience of a longtime leader.
  • Find your future at Revvity
  • The Customer Support Field Engineer helps Revvity customers enhance the productivity of their laboratory processes and drives high levels of customer satisfaction by providing expert service and support to customers within an assigned geographic area.
  • Suggests and delivers services and support which includes direct installation, maintenance and repair of Revvity Diagnostic Instruments, validation services, IQ/OQ and service agreements.
  • Represents the face of Revvity to the customer and drives repeat purchases and long-term satisfaction by best-in-class responsiveness and professionalism in all customer interactions.
  • Installation, Maintenance & Repair
  • Installations of critical diagnostic testing instrumentations
  • Provide on-time scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate and all warranty services which apply to our products in the field.
  • Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards.
  • Demonstrate knowledge of and adherence to the Installation, warranty, and service agreement provisions to provide adequate billing information to the customer.

Equal opportunity

  • equal opportunity employer.
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This listing is sourced directly from Revvity's careers page and normalized into a canonical job model.