Sesame
Provider Success Senior Account Manager
New York , NY · Senior · Full-time
Sponsorship not specified$100k-$130kDetected 21 days ago
Account ManagementPerformance ManagementCustomer SuccessLeadershipCommunicationProblem SolvingMentoring
About the role
- We're looking for an analytical, relationship-oriented operator - part account manager, part builder - who thrives at the intersection of provider success, operations, and process improvement.
- This is an ideal role for someone who enjoys both solving individual provider problems and stepping back to redesign the underlying processes that created them.
Responsibilities
- Own and Elevate the Provider Experience
- Own the success of a portfolio of Sesame clinicians while continuously improving the operational systems that support them.
- You'll combine relationship management with operational problem-solving to help providers thrive on the platform, improve marketplace performance, and build scalable processes that enable Sesame's clinician network to grow.
- Serve as the primary operational partner or point of contact for a portfolio of providers across onboarding, engagement, and ongoing success.
- Lead cross-functional initiatives that improve provider workflows, support operations, and lifecycle management, partnering with Product on tools like scheduling, no-show handling, document upload, and specialist eConsults.
- Drive projects that improve provider activation, engagement, quality, and overall marketplace performance through thoughtful operational design and automation.
- Stand up the operational backbone for new clinical programs - lab and imaging order flows, referral pathways, partner integrations, and clinical guidance - as we did for our Costco/IVI RMA fertility launch.
- Use AI and agentic tools (e.g., Claude and Claude Code, Codex, Cowork) to analyze data, build spreadsheets and dashboards, draft provider communications, and automate your own reporting - so a small team can do the work of a much larger one.
- We're also building Open Sesame, AI that helps people figure out what care they need and where to get it at the best price.
Requirements
- 2 to 5 years of experience in sales, account management, customer success, operations, consulting, or a similar client-facing role - or experience founding or operating your own venture.
Compensation
- Target base salary of $100,000–$130,000, plus meaningful early-stage equity and an annual performance bonus.
Benefits
- Full-time About Sesame We're Sesame and we're building a transformative health care platform that makes it easier and more affordable for all Americans to access high-quality health care.
- Our all-star team is primed for the journey of re-shaping American health care to put people like you and your family first.
- Unaffordable, hard-to-navigate health care is what keeps us up at night.
- That's why we work with doctors who share our vision of giving people a better way to get the care they need - without the stress, frustrations, and rip-offs of the current system.
- Our subscription programs span weight loss, mental health, and women's health, and our fertility partnership with Costco and IVI RMA made high-quality fertility care dramatically more affordable.
- We're passionate about creating a new kind of health care economy that works for everyday people, and this is just the beginning.
- Build and maintain the supply-and-demand models we use to understand clinician coverage by state and service, and translate them into recruiting and search priorities.
- Onboard and train new clinicians (we add roughly 25 a month) and run provider education, including webinars with partners like Eli Lilly, Novo Nordisk, and IVI RMA.
- We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Equal opportunity
- equal opportunity employer.
This listing is sourced directly from Sesame's careers page and normalized into a canonical job model.