Lumen Technologies
Customer Data Technician-CWA
FARGO, North Dakota, USA · Full-time
Sponsorship not specifiedDetected 9 days ago
CommunicationFiber Optics
About the role
- Are you willing to learn new technologies, provide friendly and knowledgeable solutions to our customers?
- Join our team as a Technician providing excellence in servicing the customer, selling our products and integrated communications services.
- What are the advantages to joining our dynamic technical team?
Responsibilities
- May reimage PCs and restore hard drives, as well as troubleshoot and repair data terminals and peripheral equipment (e.g., printers).
- May manage/assign hardware and/or software assets/requests/ licenses, considering warranty and other information as necessary.
- Review, analyze, update, and interpretwork orders, circuit diagrams, word documents, schematic drawings, engineering work prints, OSP (Outside Plant) maps, equipment drawings, company records, technical manuals and other source documents to obtain specifications for installation and trouble isolation purposes.
- Resolve customer issues and problems regarding designed services, and ensure service is working to customer specifications.
- Per customer-initiated order/request, may perform pre-survey to determine availability of equipment and facilities and pretest circuits to ensure that conditioning requirements are met.
- Perform specified work.
Requirements
- Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment
- or, (b) required to pay union dues, but not join the union as a condition of employment
Skills
- Location and Schedule This is a full time position, located in Fargo, ND.
- The typical work schedule is Monday through Friday, with a Saturday rotation.
- May also include nights, weekends, holidays, and overtime.
Benefits
- We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Company info
- Use test equipment and/or coordinate testing of customer lines with others including company and customer personnel, as well as with the assistance of the control and/or dispatch centers.
- Interact with customers professionally and courteously.
- Use computer or other device to interface with company systems and complete daily workload.
- Wear attire that is appropriate for effective interaction with customers.
- This position is part of a bargaining unit and represented by a union.
Visa & Work Authorization
- nities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or inform
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This listing is sourced directly from Lumen Technologies's careers page and normalized into a canonical job model.