Global Payments

Global Payments

Technical Support Analyst III

CINCINNATI, OHIO · Mid

H1B sponsorship availableDetected 10 days ago
Customer SupportCommunicationProblem SolvingTime Management

Stay score

odds of building a lasting career here

34Risky
Cap-exempt (no lottery)0
Sponsors this role70
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

Personalize to your clock →

Community outcomes

No reports yet — be the first to help the next applicant.

About the role

  • This position is not eligible for visa sponsorship, now or in the future.
  • This position is hybrid 3 days per week in the following office locations: Cincinnati, OH
  • Make your mark at one of the biggest names in payments.

Responsibilities

  • Boarding and support of merchant clients and maintaining client configurations and product enhancements.
  • Engage with Line of Business, Operations, Support and Development teams to deliver best in class service to our clients.
  • Experience in Technical Support, Production Support, Engineering, or IT

Requirements

  • Candidates must be a US Citizen or valid Green Card Holder.

Nice to have

  • Complete certification of settlement files and generate settlement files and reports as requested.
  • Complete Service Requests and resolve assigned Incidents within designated OLAs.
  • May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.
  • Escalates problems to appropriate teams when necessary.
  • Assists in documenting current policies and procedures in the knowledge management system.
  • Knowledge of JCL, TSO, Assembler and/or Cobol is desirable and scripting is a plus
  • Must be extremely detail-oriented and thorough in completing tasks
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

Skills

  • Excellent analytical, problem-solving and time management skills

Company info

  • Our inclusive and global teams win together every day.
  • We're proud to have the best minds in the industry, who you can learn from as you grow your career.
  • The people, the energy, the connections - it's unmatched.
  • Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
  • What makes a Globalpayer?
  • Globalpayers think like a client, act like an owner and win as one team.
  • We're curious and innovative - always finding better ways to deliver impact.
  • We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.
  • Does this sound like you?
  • Then you sound like a Globalpayer.
  • Apply now to take your career global.
  • EEOC Statement
  • Global Payments is an equal opportunity employer.
  • We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

Visa & Work Authorization

  • This position is not eligible for visa sponsorship, now or in the future.
Apply directly at Global Payments →Create a free account for alerts like thisView Global Payments immigration profile

This listing is sourced directly from Global Payments's careers page and normalized into a canonical job model.