AutoNation

Dealer Performance Manager

Remote - Florida

Sponsorship not specifiedDetected 14 hours ago

CRMOutbound SalesProcess ImprovementResearchLeadershipCommunicationOrganizational Skills

About the role

This role helps bridge the gap between strategy and execution by partnering closely with dealership leadership and corporate stakeholders to improve operational performance, technology utilization, and customer experience outcomes.
Dealer Partnership & Relationship Management
Serve as the primary point of contact and trusted advisor for assigned AutoNation dealership locations.

Deliver hands-on and facilitated training sessions for dealership staff across Sales, Service, Customer Financial Services (CFS), and Operations Center functions.
Serve as the escalation point for dealership questions, concerns, and feedback, partnering with internal product and support teams as needed.
Deliver data-driven recommendations to dealership management teams with confidence, professionalism, and diplomacy.
Develop and present customized action plans with measurable goals, timelines, and accountability measures.
Partner closely with the Retail Operations Development Manager (RODM) and Operational Leaders to support successful initiative execution.

Five (5) or more years of experience working in or directly supporting automotive dealerships (OEM, dealer group, vendor partner, or retail dealership environment).
Experience managing client, dealer, or stakeholder relationships in a field-facing capacity.
Experience supporting technology implementations, training initiatives, or process improvement programs.
Required Skills & Competencies
Strong knowledge of the automotive technology ecosystem, including digital retail tools, CRM platforms, and AI-assisted communication solutions.
Excellent verbal and written communication skills with the ability to tailor messaging for executives, managers, and frontline associates.
Analytical mindset with the ability to interpret dealership performance data and convert findings into actionable business recommendations.
Required Experience
Demonstrated understanding of dealership operations, including Sales, F&I, Service, Parts, and BDC functions.
Proven ability to deliver performance feedback, operational recommendations, and strategic guidance to senior leadership.
Confident and solutions-oriented facilitator capable of delivering constructive feedback and driving accountability.
Strong organizational skills with the ability to manage multiple dealership relationships and concurrent project initiatives.

Experience with AI-powered BDC tools, outbound engagement platforms, or digital retailing solutions (e.g., Podium, Brooke.ai, Epsilon, or similar platforms).
Experience supporting OEM, dealer group, transformation, change management, or innovation initiatives.
Bachelor's degree in Business, Communications, Automotive Management, or a related field preferred
equivalent experience will be considered.
Career Path Opportunities
Potential advancement opportunities may include:
Retail Operations Development Manager (RODM)
Regional Operations Manager (ROM)

Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs.
Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

This listing is sourced directly from AutoNation's careers page and normalized into a canonical job model.