Jackson

Claims Representative

Lansing, MI

Sponsorship not specifiedDetected 7 days ago

HRISCommunication

About the role

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Job Purpose The Claims Representative independently processes non-contestable claim transactions including those which are moderately complex.
This includes transactions for multiple products and business functions.

Independently processes a range of transactions including those which are moderately complex using documented procedures and multiple software applications.
Handles multiple processes/functions within the team.
Identifies, investigates and evaluates questionable transactions.
Researches policy transactions and history as required.
Resolves escalated calls and issues.
Must meet departmental production and quality standards related to product or level. (i.e. case/transaction handling time, gain/loss transactions, adherence to documentation/verification standards, etc.)
May assist in training less experienced associates or quality check other associates' work.
Other duties as assigned.

gion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not r

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