LucidLink
Senior RevOps Administrator
US Remote · Senior · Contract
Sponsorship not specifiedDetected 47 days ago
ComplianceStrategic CommunicationsSalesforceCRMAuditingCadenceEpicLeadershipCommunication
About the role
- LucidLink's revenue team runs on Salesforce -- and right now, that Salesforce needs a skilled operator to take the wheel.
- Years of fast-moving decisions have left us with heavy customizations, a complex integration web, and data governance gaps that a growing company cannot afford to ignore.
- This is not a ticket queue or a maintenance role.
Responsibilities
- Design and enforce data access governance -- maintain least-privilege profiles, permission sets, and sharing rules so sensitive account and contact data stays protected, especially at employee off-boarding
- Manage the full Salesforce release cycle: assess platform updates, sandbox-test configurations, communicate changes to stakeholders, and deploy to production on a disciplined weekly cadence
- Audit and rationalize existing customizations -- identify what can be replaced with standard Salesforce objects and build a migration roadmap with RevOps leadership
- Create and maintain internal documentation for all configurations, processes, and change logs so institutional knowledge stays in-house and outlasts any contractor relationship
- Strong grasp of CRM data models, user provisioning, access controls, data governance, and the lead-to-close sales process
- As our first dedicated Senior RevOps Administrator, you will own the day-to-day configuration, data integrity, and access governance of Salesforce -- and over time, help us rationalize the broader RevOps tech stack.
- Own all declarative configuration of Salesforce: objects, fields, validation rules, flows, page layouts, and approval processes -- no custom code, no hand-offs for things you can build yourself
- Own CRM data quality: deduplication rules, field standards enforcement, regular audits, and proactive fixes for the issues we know we have and the ones we are about to discover
- Administer adjacent RevOps tools (Gong experience is a strong plus) and maintain a live inventory of all RevOps-owned systems, including contract renewal dates and integration dependencies
- Excellent communication skills -- you translate technical changes for non-technical stakeholders and collaborate fluently with IT partners
Requirements
- Deep proficiency with Salesforce Flow and declarative automation -- you build without code and know exactly when to hand something to engineering
Nice to have
- Serve as primary liaison to IT for any request that requires code, managed packages, API integrations, or sandbox management -- scope the handoff cleanly and follow through
- Background in Business Systems or IT roles that crossed over into CRM or RevOps administration
- Experience supporting 50+ person sales organizations at a company in a similar growth phase
- Familiarity with GDPR/CCPA data governance requirements within Salesforce
- 5+ years of hands-on Salesforce administration experience in a B2B SaaS or high-growth tech environment (8+ years preferred -- we will assess depth, not just tenure)
- Salesforce Administrator certification (ADM 201) strongly preferred -- a meaningful signal of self-investment and platform commitment
Compensation
- With flexible PTO, a competitive salary, stock options, and full health coverage, you'll feel supported both professionally and personally while enjoying a strong work-life balance.
Benefits
- With flexible PTO, a competitive salary, stock options, and full health coverage, you'll feel supported both professionally and personally while enjoying a strong work-life balance.
Company info
- Our values don't just exist on paper-they guide every decision and interaction.
- You'll thrive in an environment where integrity, innovation, and empathy are at the core of how we operate, empowering you to grow personally and professionally.
- Joining a company with rapid growth means unparalleled opportunities for advancement, learning, and being part of an exciting journey toward unicorn status.
- You'll experience the adrenaline of startup speed combined with the satisfaction of building something truly impactful.
- You expect a fully defined scope or a team underneath you -- this is a solo builder role and full ownership comes with the territory
- You are not comfortable in an environment with legacy tech debt, ambiguity, and fast-moving priorities that do not always wait for you
- You would rather wait for problems to be reported than proactively find and fix them before they become someone else's fire
- You see documentation and change management as administrative overhead -- here, they are the actual job
- Stage 1 - A conversational intro where we learn about your background and you get an honest picture of the role, the team, and what success looks like.
- Stage 2 - A deep-dive on your Salesforce experience -- expect real-world scenarios around data governance, access controls, and org cleanup, not trivia.
- Stage 3 - A peer conversation focused on how you think about the boundary between Salesforce admin work and engineering, and how you partner with IT.
- Stage 4 - A relaxed chat to make sure LucidLink is the right environment for how you work best -- and so you can ask the questions that matter to you.
- Our customers include the world's most creative companies like Paramount, Warner Brothers, Epic Games, Spotify, A+E and Netflix.
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