M&T Bank

M&T Bank

Relationship Banker

Harrisburg, PA

Sponsorship not specified$21k-$34kDetected 1 day ago
SalesOutbound SalesAuditingCustomer SupportResearchCommunicationTime ManagementInternal Audit

About the role

  • Specializes in our branch customer experience through lobby management, servicing and sales interactions for retail and business customers.
  • Complete basic research on customer profiles in order to assess potential ways to add value to clients banking relationship and transition to needs to based discussion on financial goals
  • Proactively reach out to clients to via e-mail or phone to follow up and educate on value added products/services to address needs of clients

Responsibilities

  • Perform customer servicing interactions.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • The position is key driver of customer flow in the branch to support these activities.

Requirements

  • Ability to stand for long periods of time
  • Ability to lift light to heave objects weighing 5 lbs. to 30lbs
  • Ability to read fine print
  • Ability to use fax, telephone system, copier and other communication tools
  • High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience
  • A high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience.
  • Proven ability to demonstrate exceptional customer service

Nice to have

  • Associates degree
  • Notary public license
  • Bilingual based on branch needs

Skills

  • Strong verbal communication and interpersonal skills
  • Well-organized individual with time management and prioritization skills

Compensation

  • The pay range for this position is $20.55 - $34.25 Hourly (USD).

Company info

  • Identifies customers' needs through the bank's retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner.
  • Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners.
  • Onboard new customers through customer outreach (regardless of available channel, and individual who opened account)
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • The position services existing customers and grows the business through identifying sales opportunities with customers.
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This listing is sourced directly from M&T Bank's careers page and normalized into a canonical job model.