Unibuddy

Unibuddy

Customer Success Manager - North America

New York City, US & Canada, US

Sponsorship not specified$80k-$87kDetected 22 days ago
ReactSalesforceAccount ManagementNegotiationCustomer SuccessCadence

About the role

  • Universities are under more pressure than ever to attract, convert, and retain students in a competitive, value-driven environment.
  • We've grown at an incredibly fast pace since our launch in 2017.
  • Now, the US is our biggest growth opportunity - and this role is critical to unlocking it.

Responsibilities

  • Own strategic account planning and stakeholder engagement, ensuring alignment to institutional goals.
  • Partner closely with Account Management to influence renewal and expansion outcomes, providing value narratives, risk flags, and renewal readiness materials.
  • Build ROI proof points and value narratives for AM to use in customer-facing ROI meetings.
  • Deliver product training and resources to maximize platform usage.
  • Develop strong, multi-level relationships across institutions, building resilience beyond a single champion.
  • able to build forward-looking success plans aligned to institutional priorities, not just react to what's in front of them
  • able to build credible value narratives and risk flags that AM can act on, without owning negotiation

Compensation

  • $80,000 - $87,000 USD + Variable About Unibuddy Higher education is changing - fast.
  • Universities are under more pressure than ever to attract, convert, and retain students in a competitive, value-driven environment.
  • We've grown at an incredibly fast pace since our launch in 2017.
  • We're the trusted student recruitment partner to more than 500 higher ed institutions in 35 countries worldwide, including Boston University, University of Southern California, NYU, University of Arizona, University of Calgary, and University of Alberta.
  • Now, the US is our biggest growth opportunity - and this role is critical to unlocking it.
  • Here's Where You Come In!

Benefits

  • Maintain accurate, up to date customer health signals and proactively flag risks or blockers to AM, with mitigation plans attached.
  • Unibuddy is on a mission to empower students to make the right choices throughout their higher education journey.
  • We've raised over $33M from top-tier investors, and we're on course to achieve our mission of empowering 10 million students to make the right choices in their higher education journey.

Company info

  • We know that typically females and underrepresented groups only apply to jobs if they see themselves ticking every box.
  • We believe we're more than boxes to tick.
  • If you don't meet all the requirements but think you might still be right for the role or others, please apply anyway.
  • We're always keen to speak to people who connect with our mission and values.
  • Ready to become a buddy?
  • Apply now with your resume, and we'll take it from there.
  • Not quite ready or have questions?
  • Contact our People Experience team at 📧 becomeabuddy@unibuddy.com
  • Own implementation of Chat, Community, and Assistant, guiding customers from kickoff through full adoption.
  • Facilitate regular reviews and track progress against success plans for all Tier 1 customers; quarterly cadence for Tier 2.
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This listing is sourced directly from Unibuddy's careers page and normalized into a canonical job model.