Envista

Envista

IT Service Management & Integration Lead

United States of America, California, Brea

Sponsorship not specified$143k-$175kDetected 21 days ago
Stakeholder ManagementProcess ImprovementRecruitingHRPerformance ManagementLeadershipCommunicationCollaboration

About the role

  • The IT Service Management & Integration Lead is responsible for providing strategic partnership, governance, operational oversight, and continuous improvement for the enterprise IT Service Management function and Employee Experience ecosystem.
  • This role serves as the platform backbone for employee support, ensuring that technology services are delivered through standardized, measurable, and continuously improving processes that drive operational excellence and business value.
  • As a core member of the Global IT Service Delivery and Employee Experience team, the ITSM & Integration Lead is critical in establishing the vision, strategy, governance framework, and prioritization model for the ITSM function and platform while enabling service delivery teams to achieve superior outcomes.

Responsibilities

  • Work with the Platform Lead to define and execute the enterprise ITSM platform strategy, roadmap, and operating model
  • Own platform prioritization, investment planning, lifecycle management, and continuous optimization
  • Drive further adoption of ITIL, ITSM, SIAM, and industry best practices across the organization
  • Work with the Director to develop and maintain the Employee Experience strategy across all support channels and services
  • Partner with business leaders to understand employee needs and translate them into service improvements
  • Drive initiatives that reduce employee effort and improve overall digital workplace experiences
  • Design and govern cross-functional workflows, service handoffs, escalation paths, and operational dependencies
  • Create end-to-end visibility into service performance and employee experience metrics
  • Own enterprise ITSM processes including Incident, Major Incident, Request, Change, Problem, Knowledge, Service Catalog, Asset, Configuration, and Service Level Management
  • Drive process maturity assessments and continual service improvement initiatives

Requirements

  • 5+ years of experience managing enterprise-scale service management platforms across global teams
  • Proven experience leading ITSM transformation, platform modernization, and process improvement initiatives
  • Experience operating within complex multi-vendor or SIAM-based service delivery environments
  • Strong knowledge of ITIL, ITSM, SIAM, Service Operations, and Digital Employee Experience practices
  • Bachelor's degree in Information Technology, Computer Science, or related field or 10+ years of progressive IT leadership experience in IT Service Management, Service Delivery, Employee Experience, or Digital Workplace functions
  • Strong experience implementing and governing ITIL-based service management practices
  • Demonstrated success leading organizational change and service excellence programs
  • Must reside within a commutable distance to Brea, CA. This position is based on site and requires four days per week.

Nice to have

  • ITIL Expert, ITIL Managing Professional, or ITIL Master certification
  • Deep expertise in ITSM platforms (ServiceNow preferred)
  • Experience with workflow automation, service analytics, reporting, and platform governance
  • Strong business acumen with the ability to align technology services to business outcomes
  • Exceptional stakeholder management, communication, and executive presentation skills
  • ServiceNow certifications and platform leadership experience
  • Lean, Six Sigma, Agile, or Continuous Improvement certifications
  • Experience supporting global enterprise environments

Compensation

  • At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
  • The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
  • Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs.
  • $142,800 - $174,500

Benefits

  • Ensure platform availability, performance, data quality, governance, and operational health
  • While this role will not have direct people-management responsibilities, the ITSM Lead will have a direct impact on creating a culture of accountability, collaboration, innovation, and continuous learning

Company info

  • Envista is a global leader in the dental industry, uniting more than 30 trusted brands-including DEXIS, Kerr, Nobel Biocare, and Ormco-under one mission: partnering with dental professionals to improve patients' lives.
  • Our high-performing culture is underpinned by our CIRCLe Values and the Envista Business System.
  • Guided by these, we deliver a comprehensive portfolio of technologies, consumables, and services that empower clinicians to provide confident, efficient care-today and for the future.
  • Learn more at http://envistaco.com.
  • The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.
  • Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.
  • Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
  • With a heritage of category-defining innovation, our brands have shaped modern dentistry: Nobel Biocare introduced the first dental implant, Ormco is a pioneer in both traditional and digital orthodontics, DEXIS has long been at the forefront of 2D, 3D and intraoral imaging, and Kerr has supported clinicians for over 135 years.
  • Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
  • Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.
  • An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.
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This listing is sourced directly from Envista's careers page and normalized into a canonical job model.